Quality Manager, Financial Crimes

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What you’ll do

As Quality Manager, responsible for regional financial crimes quality programs, you will be accountable for the delivery of quality programs & frameworks and work with partners and stakeholders to oversee the launch of new programs, and build the on-site quality capabilities.

We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you are passionate about helping users, naturally curious, and comfortable operating in ambiguity and finding creative solutions, we want to hear from you!

Responsibilities

Design and implement quality programs, in close partnership with senior stakeholders
People management of a team of quality analysts
Accountability of the quality strategy & framework, quality checks, quality audits, metrics, conducting gap analysis, and evaluating the impact of quality improvement
Provide feedback loop to upstream and downstream functions
Drive & spearhead process improvement initiatives

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

You have 10+ years of professional experience
You have 5+ years of experience within people management
You have 5+ years of experience within quality assurance
You have 2+ years of experience within financial crimes
You are comfortable working within ambiguity while building processes and programs at scale
You are adept at balancing operational rigor and systems thinking with a human-centric approach to education and culture building
You can manage multiple stakeholders with varying priorities while driving creative solutions and commitment to a shared goal
You demonstrate strong critical thinking and data-analysis skills
You have excellent written and verbal communication skills and an ability to articulate complex topics in an easy-to-consume way

Preferred qualifications

Lean Six Sigma qualification
Prior experience in a high growth technology company
Prior experience in banking, payments, or a financial technology company

Set alert for similar jobsQuality Manager, Financial Crimes role in Bengaluru, India

Company

Stripe

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

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