The Job logo

What

Where

Lead - Account Executive ( Customer Experience)

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Job Description

This position will be a part of the Enterprise sales organisation, that focuses on organisations (customers) with 500+ employees. This is an individual contributor role and as part of that sales team you will participate in our new sales strategy and direction change for Freshworks CX products.

Key Responsibilities

  • Sell the CX Freshworks suite of products to “new logo” customers in your territory
  • Identify new CX opportunities, creating end to end sales lifecycle, direct and through the field
  • Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)
  • Build, develop and manage your sales pipeline
  • Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
  • Travel to customer locations and marketing events as needed
  • Commit to continuous improvement and constant learning

Qualifications

  • Minimum 4-7 years experience managing complex ”lead to close” sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
  • Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO..etc)
  • Domain knowledge and sales experience in the field of Customer Service Software is required
  • Consistent overachievement of sales goals in a geographic territory selling complex software solutions
  • Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
  • Fluent in English and Dutch
Set alert for similar jobsLead - Account Executive ( Customer Experience) role in Utrecht, Netherlands
Freshworks Logo

Company

Freshworks

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Sales and Marketing

Locations

Utrecht, Utrecht, Netherlands

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Freshworks Logo

Senior Account Manage [Nordics]

Freshworks

Utrecht, Utrecht, Netherlands

Posted: a year ago

Job Description As a Senior Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined accounts in the Nordics and Emerging Europe region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.    Your Role and Responsibilities: Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities Develop and manage your sales pipeline, by assessing and moving many activities simultaneously Grow, manage and track customer contact and install base within your accounts Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges Partner closely with Customers Success Managers on your accounts in ‘Pod’ structure with a focus on both retention and growth of customer portfolio.  Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts. Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals  Provide regular reporting of pipeline and forecasting Keep abreast of competition, competitive issues and products Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care Travel to customer locations in support of sales efforts as and when required Qualifications 3-5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Farmer and a Closer at heart Showed consistent overachievement of sales goals in a large geographic territory selling a technical product Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them Willing to go the extra mile with a strong work ethic; self-directed and resourceful Fluent in English and Swedish or other Nordic languages  is required.  Proficiency in multiple languages is a plus.

Freshworks Logo

Business Development Manager Benelux - Dutch speaking (m/f/x)

Freshworks

Utrecht, Utrecht, Netherlands

Posted: a year ago

Job Description Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously Define and execute on plans and meet and exceed your role-based goals Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns. Help to continuously improve our internal and external processes Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives Become an advocate for our brand and an expert in customer service and CRM Provide regular reporting of pipeline status and conduct forecasting exercises Qualifications Bachelor or Master degree desirable A recent graduate with some first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plus Experience with the Dutch Market is ideal Fast-learner driven to action, passionate about sales, customer service and CRM tools Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator Ability to thrive in a fast-paced globally-dispersed work environment Native level written and oral communication skills in   Dutch . Additional EU languages are a plus.

Freshworks Logo

Lead - Account Executive

Freshworks

Brussels, Brussels-Capital Region, Belgium

Posted: a year ago

Job Description As an Enterprise Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth in the Belgium market. In this role, you will develop new business opportunities and advocate multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualifications.  Your Role and Responsibilities: Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The high degree of customer orientation, negotiation of business terms in line-of-business, procurement teams, and senior management Experience managing and closing complex sales cycles; being an expert managing sales cycles with 60-90+ days  Highly motivated, with a driven personality and a positive attitude toward sales and CRM products Willing to go the extra mile with a strong work ethic; self-directed and resourceful Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise. Understand complex customer requirements on both a business and technical level Fluent in English, Dutch and French language proficiency is a plus

Freshworks Logo

Lead - Account Manager BAN [Nordics]

Freshworks

Stockholm, Stockholm County, Sweden

Posted: a year ago

Your Role and Responsibilities: Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities Develop and manage your sales pipeline, by assessing and moving many activities simultaneously Grow, manage and track customer contact and install base within your accounts Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges Partner closely with Customers Success Managers on your accounts in ‘Pod’ structure with a focus on both retention and growth of customer portfolio.  Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts. Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals  Provide regular reporting of pipeline and forecasting Keep abreast of competition, competitive issues and products Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care Travel to customer locations in support of sales efforts as and when required Qualifications 3-5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Farmer and a Closer at heart Showed consistent overachievement of sales goals in a large geographic territory selling a technical product Highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them Willing to go the extra mile with a strong work ethic; self-directed and resourceful Fluent in English and Swedish or other Nordic languages  is required.  Proficiency in multiple languages is a plus.

QAD Logo

National Account Executive

QAD

Munich, Bavaria, Germany

Posted: a year ago

Responsibilities Manage full sales cycle from initial lead generation, opportunity, to negotiation and closure.  Meet with potential sales clients to determine business needs.  Stay current on industry relevant trends, especially manufacturing in the food, beverage and CPG industry.  Research, recommend prospects for new business opportunities, develop those opportunities, and expand customer relationships.  Generate new business sales within the manufacturing sector.  Build and maintain relationships with prospects and clients. Develop professional networks within the business sector.  Stay current with industry specific trends, and competitors.  Identify improvements and recommend sales strategies to increase sales.  Collect, analyze information and prepare data and sales reports.  Attend training workshops, meetings, and events to increase professional learning and development.  Other duties as assigned.  Qualifications Required Skills Fluent in English and German Willingness to become a Subject Matter Expert (SME) of QAD Redzone’s products/services and be passionate about selling. 5+ years’ experience in Sales.  Ability to negotiate successfully and have the necessary marketing skills. Fast learner and quick thinker.  Ability to focus on both results and clients’ needs Self-motivated, and goal-oriented with a desire to deliver results and meet sales quotas.  Ability to prepare presentations, communicate ideas and concepts clearly, confidently and persuasively.  Ability to meet with prospects and clients, fostering trust and engaging with them to identify business needs.  Ability to engage confidently with senior executives and other decision makers.  Advanced knowledge of MS Office (Word, Excel, Powerpoint) and applicable CRM. Sound judgment and excellent assessment skills. Strong written and verbal communication skills.  Able to successfully manage multiple deadlines and tasks. Knowledge and ability to learn computer based, software required to perform successfully in this position. Ability to manage projects and time under stress and deadlines. Excellent interpersonal and organizational skills. Ability to work, adapt and grow in a high paced, competitive, rapid growth environment.   Education/Experience Degree in Engineering, Sales, Operations or Business Management preferred. 5+ years’ experience in outside sales, preferably in the manufacturing of food, beverage, consumer packing goods (CPG) sector.  Experience in Business to Business Sales.