BASIC FUNCTION: The role serves as the primary business contact for the client and is responsible for client satisfaction, client retention and the overall Net Promoter Score. He / She is expected to consistently provide excellent service to clients, as well as represent client needs and goals within the organization to ensure quality output .In addition, the manager will build relationships with clients to encourage new and repeat business opportunities.

ESSENTIAL RESPONSIBILITIES:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met
• Manage contract( new and renewals) and pricing negotiations
• Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
• Manage and expand client relationships — continual needs assessment — relationship plan
• Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices or cost saving procedures 
• Maximize revenue through strong account mining practices, offering full range of services.
• Accountable for Client retention and NPS strategy and execution.

QUALIFICATIONS:

Education:

• Degree in Management or Business Administration.
• Advanced degree desirable.

Experience:

• Should have connected with large customers and should have experience in Managing CRM tool. It would be essential there is ability and experience of having connected at CXO level at client organization. It would be good to come with technology orientation.

Generic Skills:

• Excellent oral and written communication skills. 
• Ability to work effectively under changing conditions.
• Strong leadership ability.
• Should be well groomed and should display good behavioral skills.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.