The Job logo

What

Where

System Analyst - Retail Operations Consultant

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

What role you will play in our team

Responsible for stewardship of Escalations, Quality, Trainings and projects and facilitate the operational activities within team and broader Managed Service Provider

What you will do

  • Facilitate help desk performance conformance and quality management operated by Managed Service Provider involving SLA and KPI tracking, reporting and compliance to contractual terms
  • Partner with Managed Service Provider or Supplier for following activities;
  • Provide management oversight of the delivery of a secure, cost effective and customer-focused service to ExxonMobil customers. 
  • Oversee the delivery of Customer Services – Retail Help Desk
  • Coordinate work of teams to meet service targets and monitor work load and performance over time, determining trends and identifying areas of improvement 
  • To be an escalation point of contact and manage escalation with ownership and responsibility
  • Champion continuous improvements to ensure services are delivered at a pacesetter’s cost
  • Ensure timely communication to key customers
  • Ensure a safe and secure operating environment
  • Comply with corporate and S&C policies and report all violations
  • Be familiar with Disaster Recover/ Business Continuous Plans and in the event of an incident, take charge in executing plans

Job Requirements

Skills and Qualifications 

  • Minimum Bachelor’s degree in IT or business customer service background with 60% & above or equivalent CGPA
  • Minimum 7 years of IT related experience in Customer Service (Service Desk or Help Desk) background
  • Minimum 4 years of experience in running Managed Service Provider operations
  • Project Management or Transition (Change / Problem) Management experience is required
  • Account / Vendor Management skills - interaction with external parties and internal senior IT or business customers expected
  •  Experience in supporting global operations environment
  • Understanding of business controls
  • Strong customer service skills and a desire to help people with technical problems
  • Ability to work closely with peers and other IT support staff
  • Excellent analytical and problem solving skills
  • Strong communications skills - verbal and written English
  • Strong conflict resolution skills
  • Required leadership skills
  • Strong leadership skills
  • Ability to coordinate day to day tasks of self and others
  • Ability to manage work in short to medium term timeline
  • Ability to adapt to rapid changes
  • Flexible to work in 4.00 PM - 1.00 AM IST shift

 

   Preferred Qualifications/ Experience

 

  • Quality & Training management (Preferred Lean Six Sigma - Green Belt)
  • Escalation Management
  • Incident/Outage Management
  • Customer Experience Enhancement
  • Excellent English communication
  • Analytical Thinking

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

  • Competitive compensation 
  • Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits 
  • Retirement benefits 
  • Global networking & cross-functional opportunities
  • Annual vacations & holidays
  • Day care assistance program
  • Training and development program
  • Tuition assistance program
  • Workplace flexibility policy
  • Relocation program
  • Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 

Set alert for similar jobsSystem Analyst - Retail Operations Consultant role in Bengaluru, India
ExxonMobil Logo

Company

ExxonMobil

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Technology

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Clinisys Logo

Cloud System Administrator

Clinisys

Bengaluru, Karnataka, India

Posted: 5 months ago

As a Cloud System Administrator at Clinisys in Bengaluru, Karnataka, India, you will be responsible for monitoring, deploying, maintaining, and upgrading cloud-hosted applications. Provide administration of cloud solutions, user security, backups, and restorations. Support clients using hosted environments and enhance automation scripts.

ExxonMobil Logo

Operations Geologist (Pore Pressure /Site Investigation/ Well planning and Execution Specialist)

ExxonMobil

Bengaluru, Karnataka, India

Posted: a year ago

What you will do   1. Pore Pressure Prediction Specialist Responsibilities :     In consultation with ExxonMobil’s Operations Geology group in Houston, define project objectives, work scopes and deliverables Candidates will conduct applied project work integrating petrophysical data, basin modeling results, mudlogging, drilling mechanics, and geophysical data into assessments of pore pressure and stress state, ranging from wellbore specific (pre- and post-drilling) to basin-wide scale. Develop sub-regional scale 3D models of pore pressure and minimum stress to support multi-well development or production drilling operations. Where possible, leverage basin-scale pore pressure interpretation broadly to impact hydrocarbon systems assessment, trap/seal constraints.   2. Well Planning and Execution Specialist Responsibilities:   Consult in site investigation survey design, specification of appropriate field acquisition and data processing technologies, quality standards, and deliverables. Work with geotechnical and drilling engineers to design effective mooring and foundation (drill-well and production facility) plans Compile interpretive results into a Shallow Drilling Hazards Evaluation or Geohazards Assessment report, with supporting analysis, figures and maps. Recommend alternate drill-well surface locations as necessary to mitigate high-risk Geohazards; recommend need for jetting or drilling structural casing, pilot hole drilling, top-hole logging, weighted drilling mud, and shallow casing setting depths.   3. Well Planning and Execution Specialist Responsibilities: Design well pathways for permitted wells based on geological targets in collaboration with the geoscience team and service partners.  Work with a multidisciplinary team (Geoscience, Reservoir Engineering, Formation Evaluation, Pore Pressure Prediction, Site Investigation (Shallow hazards), Drilling, and Completions teams) to provide geological well prognoses for authorized wells.  Supervise and provide technical assistance to wellsite geological services (mudlogging, LWD/MWD, wireline, and coring), real-time data monitoring and interpretation. Maintain open communication with the wellsite geologists, project geologists, petrophysicists, drilling crews, and management teams. Working knowledge in Geosteering of horizontal wells for proper placement of wellbore within specific targets, in collaboration with a multi-disciplinary global technical team. Stream real-time LWD/MWD and azimuthal ultra-deep resistivity data into Petrel projects and make forward-looking well path scenarios using well designer tools. Assess and analyze all available data and communicate recommendations to geo-steer successful well trajectories   About You Skills and Qualifications   Master’s or PhD from a recognized university in Geology, Geophysics, Engineering or Physics. Minimum 2 years of industrial experience in Pore Pressure Prediction/Site Investigation/Geo-steering or Wells planning execution.    Pore Pressure Prediction: Hands-on industrial experience in pressure prediction and surveillance.   Relevant academic research and/or hands-on industry experience in areas of hydro-geologic concepts, hydrocarbon systems analysis, drill well operations, mudlogging data interpretation and geophysical data analyses will be an advantage.   Site Investigation: Experience with seismic interpretation and mapping skills with a wide variety of marine engineering geophysical systems including single-beam/multi-beam echo sounder, side-scan sonar, and sub-bottom profiler.   Experience with geophysical workstation-based 2D high-resolution and 3D seismic interpretation and mapping skills.    Geo-Steering/Well planning execution: Knowledge on Petrel skills utilizing 2D, 3D, Interpretation, and well section windows interchangeably and ability to display and interpret multiple data sets.  Strong understanding of and ability to integrate multiple different 3D seismic depth data, including different angle stacks, inversion stacks, and phase data sets, etc. Well correlation expertise including picking key stratigraphic tops Real Time in Petrel.  Excellent 3-dimensional drilling experience – understanding depth uncertainties in seismic, MWD EOUs, lateral uncertainties affecting the EOD.    Need to be flexible to work in shifts aligned with Houston Business Units or Core Groups needs to support 24-hour operations, when necessary. Excellent communication skills with stake holders and service partners. Preferred Qualifications / Experience   Working knowledge of Petrel, RockDoc, Paleoscan, Kingdom Suite and ArcGIS will be helpful. Working knowledge in basic seismic interpretation experience (2D & 3D) in the context of rock and fluid properties; basic understanding of rock physics and how it relates to seismic response, including AVO behavior Prefer to have some wellsite experience. Your benefits An ExxonMobil career is one designed to last. Our commitment to you runs deep our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:    Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility   Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Quest Global Logo

System Engineer

Quest Global

Bengaluru, Karnataka, India

Posted: 10 months ago

Job Description   Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs across seven industries. We are a twenty-five-year-old company on a journey to becoming a centenary one, driven by aspiration, hunger and humility. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:   Roles & Responsibilities: Systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving System level issues. Collaborate with various Engineering departments/disciplines (e.g., design, test, software, technology) through knowledge of the interaction between departments and how their products/processes affect one another and impact non-engineering processes (e.g., Operations, Logistics, Quality). Fault Tree analysis modeling – Inform of which subsystems/components are influencing the reliability of the product. Identify TPP (Technical Performance Measure – INCOSE Terminology, to detail path to achieve technical measures with project direction) Expertise to define/contribute to product requirements, dFMEA, design validation/verification plan and Risk Management plan. Guides the development of manufacturing processes and troubleshooting issues to determine root cause and possible engineering solutions. Oversees special studies or experiments to improve systems engineering practices, system quality, and define new components, products, or processes. Knowledgeable of IBM Tools (DOORS, IBM Requirements Management DOORS Next) MATLAB – Development of NPSW tools for engineering assessment of root cause Required Skills (Technical Competency): Working knowledge on MATLAB, Technical Performance Measure & RCA Working knowledge on Fault Tree analysis modeling. Working knowledge product requirements, dFMEA, design validation/verification plan and Risk Management plan Working experience on Medical Domain or related organization. Open Minded and logical thinking Can Do and Can Get it Done Attitude To interact with customer to understand the requirements. Good Communication and interpersonal skills Proactive approach and work in a fast-paced environment Desired Skills: Masters/BE in Mechanical Working experience of 3 to 5 years in IBM Tools (DOORS, IBM Requirements Management DOORS Next) Knowledge on manufacturing processes, troubleshooting issues to determine root cause and provide engineering solutions. Knowledge on MATLAB, Technical Performance Measure & RCA 5 to 7 Years of working experience on Medical Domain or related organization. Knowledge of Hematology instruments or Machines   Education Type B.E/B.Tech/BS-Mechanical Engineering Job Type Full Time-Regular Experience Level Mid Level Total Years of Exp 3 - 6