Cloud Service Manager

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You are great at:

Should be able to define process diagrams, detailed procedures, other service offering related Artifacts and measurement matrices for analysis and should be able to plan a course correction.
Review Contract documents, build book and flag nonstandard items
Create & maintain a repository of customer specific KPI’s , Requirements , Customer contacts, environment details etc.
Ensure Ticketing tool setup with correct details for each customer
Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates.
Discuss and Validate Post Go-Live Migration requirements and open issues with customer.

What it takes:

Prepare & present service engagement model to customer(s)
Collaborate on go-lives
Monitoring of Mailbox and responding to the customer as and when required.
Upgrade Activity, follow-up, and tracking
Manage service escalations professionally by reaching out to product support & engineering and ensure issues resolution are moving forward in right directions.
Should be able to provide status report to various customer on agreed frequency
Record and analyze deviation in availability report and provide justifications
Assessment, recording software configuration for each customer
Ensuring Overages are invoices
Willingness to work in shift (preferably NA shift hours)

Set alert for similar jobsCloud Service Manager role in Bengaluru, India

Company

Opentext

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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