The Job logo

What

Where

Manager - EMS , Professional Services

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

You are Great at:

  • Provide support to assigned accounts and team members.
  • Work closely with onsite project managers, technical practice managers, consultants and account managers in the support of accounts.
  • Exhibit an appropriate sense of urgency, ownership and focus as it relates to customer satisfaction, delivery, or issues that might arise and focus energy in a constructive manner.
  • Seek resolution to customer issues through other departments as necessary. Communicate well with other departments to ensure a satisfactory outcome of customer’s issues.
  • Assist with project meetings by attending calls, taking notes, and providing substantive contributions to the meetings when called upon.
  • Record all billable client activities into the company’s time billing software.
  • Provide governance to improve customer experience, consulting and provide quick resolution for clients, report and provide early detection of potential issues that could affect customer experience.  These solutions should increase efficiencies and improve the customer experience.
  • Communication – Organizes and expresses ideas clearly and concisely orally and in writing, in English. Tailors content of communication to the level and experience of the audience. Ensures that others involved in a project, including senior management, are kept informed about developments and plans.
  • Professionalism – Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and is accountable for actions at all times. If mistakes happen, takes responsibility and works to resolve the issue.
  • Organization / Planning – Forecasts accurately and helps ensure delivery against a plan. Identifies information needs and helps ensure systems / personnel are in place to deliver. Focuses on critical path and delivery on key priorities.
  • Delivery – Review estimates, closely work with architects to seamless delivery, building synergies with onshore stakeholders along with timesheet management.
  • Sense of Urgency / Ownership – Acts with the realization that efficiency is vital to success. Remains diligent in pursuit of timely, and successful resolution of assigned tasks. Escalates as necessary, to ensure completion of deliverables.
  • Product Knowledge – Knowhow and maintain a thorough understanding of the broad Opentext products and serves as an expert on the needs of regions – identifying and pursuing new areas of expertise as solutions evolve.

What it takes:

  • Bachelor’s Degree from an accredited university.
  • Able to learn and apply new software quickly.
  • Strong English communication, presentation and writing skills.
  • Ability to demonstrate technical concepts to individuals with varying degrees of technological skills.
  • Schedule to support mostly region-based clientele will require non-standard business hours.
  • Due to potentially minimized overlap with US regions, clear, concise, and accurate communication is key.
  • Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek & adhere to return to work policy of Opentext.
Set alert for similar jobsManager - EMS , Professional Services role in Hyderabad, India
Opentext Logo

Company

Opentext

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Opentext Logo

Sr. Consultant

Opentext

Hyderabad, Telangana, India

Posted: a year ago

You are great at:     Work within an OpenText technical delivery team in order to: Good experience on building custom solutions using OTMM SDK, OTMM UI &Media Management REST API. Experience on Implementing custom Workflows, Transformers, Event listeners Good experience on Metadata Configuration & OTMM Administration Identify improvements and performance issues. End-to-end OTMM implementation cycle - Distributed development process, Packaging and Deployment process, code promotion for different environments Strong experience in analysis and reverse engineering of the solution.   What it takes: Experience in OTMM Application Setup in complex environments Participate in the development of custom OTMM implementation, in line with project and customer time scales. Good knowledge of the following technologies HTML5, CSS, Javascript and JQuery Spring Batch, Rest API, XML, JSON J2EE, AJAX, JavaScript, Angularjs, XSLT & JSP SQL – either Oracle or SQL Server specific knowledge preferable. Experience of Web Service, LDAP, FTP, Mail XML related technologies and frameworks HTTP and related protocols. JBoss, Wildfly, TomEE, Tomcat, RabbitMQ, Apache servers Windows Server, Solaris, HP UX, Linux (any one) Contributing to, and writing, detailed technical documentation Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task Good problem solving and Trouble-shooting skills.

Opentext Logo

Sr. Director, Professional Services

Opentext

Bengaluru, Karnataka, India

Posted: a year ago

You are great at Strategic Leadership: Assess, develop and implement a strategy for application of AI for automation of business processes and delivery. Oversee the design and development of automation tools that streamline operations and enhance productivity. NLP and Text Data Processing: Lead identification and deployment of NLP architectures for transformation of data flowing between business applications. Lead development of metrics and monitoring of the performance and cost of AI solutions Guide and direct integration of AI infrastructure in collaboration with architecture and development teams by utilizing MLOps principles for production deployment of AI solutions.   What it takes: 10+ years of Industry Experience a Degree in Computer Science, Data Science, or a related field. Equivalent work experience will also be considered. 5+ years’ experience of proven track record of leading and delivering AI projects, with a focus on application of NLP utilizing transformers for sequence-to-sequence conversion and vectorization of structured data with limited training data sets. Demonstrated Experience deploying open-source AI frameworks for production in cloud computing environments. Experience with programming languages such as Python and Java Excellent leadership and communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Prior experience in managing and mentoring a team of AI professionals and data scientists.

Opentext Logo

Sr. Cloud Services Project Manager

Opentext

Tokyo, Tokyo, Japan

Posted: a year ago

Position Summary: The Project Manager will be responsible for leading the EDI (Electronic Data Interchange) implementation in Japan Professional Services. This includes working closely with technical team members to implement EDI for new customer implementations. Also, the Project Manager will be responsible for leading the business process consulting for Web-EDI implementation in Japan Professional Services.     Key Responsibilities: The Project Manager will be responsible for delivery of solution implementation service and project management for our customers.  Also involve in solution and business process design consulting, technical evaluation, training, and project management to our client implementations.  Focus on analysis of client requirements and design of solutions that improve business productivity.  Major responsibilities include:   Deliver implementation adhering to OPENTEXT project management process/methodology to assure consistent and standardized process and quality throughout the project Improve productivity of the project delivery and efficiently meet and manage client objectives and expectations Identify processes and conflict processes to create deliverables Manage relationships with clients and staff in the sales, IT, operations organization Provide technology and business process consultation  Work closely to support technology planning with our client Provide regular reporting for client and organizational leaders during project implementation Manage scheduling, cost control and changes     Qualifications: Native Japanese and reading and writing skill in English Minimum 10 years solid working experience in eBusiness solution delivery, IT consulting Minimum 5 years of project management experience in the role of Project Manager Project management and application development background in EDI implementation, use of EDI mapping tools, supply chain management, purchasing and procurement, logistics, banking solution Business acumen and ability to execute project solutions Dynamic Problem Solving skills with mind of customer focus Experience in project management or team leader Interpersonal skills and be able to manage complex relationships Communications skills – written, oral, executive presence Effective team player; ability to partner with sales and other cross-functional organizations Bachelors Degree in Business or Computer Science

Opentext Logo

Lead Service Management Analyst (IT CMDB Manager)

Opentext

Hyderabad, Telangana, India

Posted: a year ago

You are great at: Responsible for defining and deploying the CMDB process. Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process. Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary Responsible for the execution of the process controls, ensuring that staff comply with process and data standards Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the Configuration Management process Directs, prioritizes and schedules audits; ensures that any corrective action identified in Process and/or Database audits are carried out Directs and schedules the training of new Configuration Item (CI) owners and CI coordinators Manages the evaluation of Configuration Management tools and recommend those that best meet the organization's requirements. Ensures all new CIs are added to the database Ensures regular housekeeping of the Configuration Management System data Engages with other departments to keep an up-to-date view on their objectives and activities Flags and reports any deviation detected in the IT infrastructure from the status and/or composition as registered in the CMDB Executes CI identification and CI verification activities Plans and manages a population of the Configuration Management System, including discovery and other data import methods Produces reports and Management information, including impact analysis reports and Configuration status reports Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures and work instructions   What it takes: Customer service oriented Advanced communication skills (English), both written and verbal Ability to support highly diverse environment (in person, virtual) Ability to interface confidently with executive and external customers Strong problem solving and decision-making abilities Ability to work individually as well as contribute within a global team environment Capable of working within a challenging, real-time environment with the ability to remain calm under pressure and maintain a professional presence Organized with an ability to manage and prioritize multiple projects and team responsibilities Standard 40-hour work week with regular business hours of 8:30am– 5:00pm IST There may be a requirement to manage email outside of business hours for business needs After-hours work may be necessary due to schedules, deadlines and / or reliability issues Minimal travel may be required.

Opentext Logo

Lead Cloud Support Specialist- OTCS

Opentext

Hyderabad, Telangana, India

Posted: a year ago

You are great at:   Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy. Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues. Operating, managing, and administering production applications such as Content Suite while following documented policies and procedures. Responding to and troubleshooting alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services. Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.   What it takes: A minimum of 8+ years previous experience working within a technical support or consulting environment working with enterprise-level multi-tiered applications and supporting technologies. Experience with Content Suite or SuccessFactors an asset Experience delivering service within an ITIL based service delivery model. Windows, UNIX, and Application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL). Programming/scripting is helpful, (e.g. SQL, .sh/.bat, Java, JavaScript). Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Familiarity with Docker, Kubernetes, and Helm. Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution. University/College degree within a related discipline or equivalent work experience Work Environment -General office environment. Participation in an on-call rotation to provide restoration of service for major incidents and perform scheduled activities outside of business hours is required. Work outside of normal business hours may be necessary due to on-call, project schedules, deadlines, system reliability issues, customer issues, travel, and/or time zone differences. Willingness to work in a 24x7 shift environment.