Lead Cloud Applications Consultant - Documentum D2

Apply Join for More Updates

You must Sign In before continuing to the company website to apply.

What it takes:

Excellent grasp of the principles of Enterprise Content Management systems.
Mandatory experience in administration and management of the Documentum Suite platform that involves: D2, Content Server, xPlore, CTS, D2 Rest, DFS, DFC, BOF, DQL, and Documentum Administrator.
Good to have working experience on Documentum Life Sciences modules – Q&M (Quality and Manufacturing), R&D (Research & Development), etc.
Good to have working experience in the management of Documentum applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments.
Proficient in Documentum administration, maintenance activities, patch & upgrade of Documentum components.
Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management.
Proficient in the administration of SQL Server or Oracle.
Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
Working knowledge of Unix and Windows operating systems
Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.

You are great at:

Represent OpenText in a professional manner to customers, partners, and other OpenText personnel always.
Technical SPOC for assigned customer engagements. Take complete ownership of technical delivery including providing SME guidance to the AMS team.
Proficient in conducting architecture, performance, and capacity reviews for deployed application landscape and coming up with recommendations for improvement.
Lead & drive all major activities/milestones to successful completion within the agreed timelines.
Improve team & delivery efficiency by meeting customer agreed KPIs & SLAs, showcasing process improvements, and identifying automation opportunities wherever needed.
Strong hands-on in managing Documentum applications for global customers using the ITIL framework.
Support and report to the engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures.
Establishes relationships with client technical counterparts. Participates in weekly and monthly client service delivery meetings including escalation calls.
Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network, etc.)
Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
Provide knowledge transfer to team members, train staff personnel, provide on-the-job guidance and mentoring and conduct training sessions to customer personnel when authorized by management.
Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.

Set alert for similar jobsLead Cloud Applications Consultant - Documentum D2 role in Bengaluru, India

Company

Opentext

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Lead Cloud Applications Engineer

Opentext

Bengaluru, Karnataka, India

Posted: a year ago

You are great at:   Evaluation, planning, configuration, and installation of all internally developed and third party commercial & open-source application software in our test and production environments, and where possible, automate the installation of these tasks. Participate in assigned short and long term projects that vary in size, scope and complexity, where interaction with internal and external organizations/customers/vendors is required. Performs and manages continuous system monitoring, verifying the integrity and availability of all systems and key processes. Rapidly recovers system failures to ensure high service availability. Identifies and escalates situations requiring urgent attention. Respond to and troubleshoot/resolve assigned incident tickets Share in the daytime and after hours on-call support rotation (during both business and off-hours) Take part in the monthly and quarterly scheduled night or weekend maintenance work Actively participate in the establishment and maintenance of our PCI, HI Trust SOC and other certifications   What it takes:   Bachelor’s degree. Equivalent work-related experience or equivalent combination of education and experience will be considered. Intermediate knowledge of shell scripting and good knowledge of at least one language that can be used for scripting, such as Perl/Python/Bash/PHP/Ruby or similar. Intermediate knowledge of Windows server operating system, DevOps tools (Ansible, Git, etc.), virtualization platforms including VMware Strong knowledge of Solaris and Linux operating system Strong knowledge of common web application environments, such as SMTP, FTP, MQ, JBoss, Apache httpd, Apache Tomcat, Nginx, etc. Strong knowledge of and interest in system/network security and understanding of data protection and encryption techniques Good understanding of High Availability and Disaster Recovery, including clustering and data replication techniques Practical knowledge working with monitoring (HP Omi, Zabbix or similar) Practical knowledge of databases (MySQL, PostgreSQL, Sybase)

Cloud Service Manager

Opentext

Bengaluru, Karnataka, India

Posted: a year ago

You are great at: Should be able to define process diagrams, detailed procedures, other service offering related Artifacts and measurement matrices for analysis and should be able to plan a course correction. Review Contract documents, build book and flag nonstandard items Create & maintain a repository of customer specific KPI’s , Requirements , Customer contacts, environment details etc. Ensure Ticketing tool setup with correct details for each customer Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates. Discuss and Validate Post Go-Live Migration requirements and open issues with customer.   What it takes: Prepare & present service engagement model to customer(s) Collaborate on go-lives Monitoring of Mailbox and responding to the customer as and when required. Upgrade Activity, follow-up, and tracking Manage service escalations professionally by reaching out to product support & engineering and ensure issues resolution are moving forward in right directions. Should be able to provide status report to various customer on agreed frequency Record and analyze deviation in availability report and provide justifications Assessment, recording software configuration for each customer Ensuring Overages are invoices Willingness to work in shift (preferably NA shift hours)

Lead Cloud Support Specialist

Opentext

Bengaluru, Karnataka, India

Posted: a year ago

You are great at: • Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy. • Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues. • Operating, managing, and administering production Exstream applications while following documented policies and procedures. • Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements. • Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services. • Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.   What it takes: • A minimum of 7+ years previous experience working within a technical support or consulting environment working with the Exstream ECM platform and associated technologies. Work experience on Exstream design manager, Communication Server, Orchestration, Empower, CCM, Command Center, Streamserve • Experience with OpenText Content Server is an asset. • Experience delivering service within an ITIL based service delivery model. • Windows, UNIX, and Application administration skills in a TCP/IP networked environment. • Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL). • Programming/scripting is helpful, (e.g. SQL, .sh/.bat, Java, JavaScript). • Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). • Familiarity with Docker, Kubernetes, and Helm. • Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution. Academic University/College degree within a related discipline or equivalent work experience Work Environment General office environment. Participation in an on-call rotation to provide restoration of service for major incidents and perform scheduled activities outside of business hours is required. Work outside of normal business hours may be necessary due to on-call, project schedules, deadlines, system reliability issues, customer issues, travel, and/or time zone differences. Willingness to work in a 24x7 shift environment.

Sr. Consultant

Opentext

Hyderabad, Telangana, India

Posted: a year ago

You are great at:     Work within an OpenText technical delivery team in order to: Good experience on building custom solutions using OTMM SDK, OTMM UI &Media Management REST API. Experience on Implementing custom Workflows, Transformers, Event listeners Good experience on Metadata Configuration & OTMM Administration Identify improvements and performance issues. End-to-end OTMM implementation cycle - Distributed development process, Packaging and Deployment process, code promotion for different environments Strong experience in analysis and reverse engineering of the solution.   What it takes: Experience in OTMM Application Setup in complex environments Participate in the development of custom OTMM implementation, in line with project and customer time scales. Good knowledge of the following technologies HTML5, CSS, Javascript and JQuery Spring Batch, Rest API, XML, JSON J2EE, AJAX, JavaScript, Angularjs, XSLT & JSP SQL – either Oracle or SQL Server specific knowledge preferable. Experience of Web Service, LDAP, FTP, Mail XML related technologies and frameworks HTTP and related protocols. JBoss, Wildfly, TomEE, Tomcat, RabbitMQ, Apache servers Windows Server, Solaris, HP UX, Linux (any one) Contributing to, and writing, detailed technical documentation Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task Good problem solving and Trouble-shooting skills.

Sr. Cloud Services Project Manager

Opentext

Tokyo, Tokyo, Japan

Posted: a year ago

Position Summary: The Project Manager will be responsible for leading the EDI (Electronic Data Interchange) implementation in Japan Professional Services. This includes working closely with technical team members to implement EDI for new customer implementations. Also, the Project Manager will be responsible for leading the business process consulting for Web-EDI implementation in Japan Professional Services.     Key Responsibilities: The Project Manager will be responsible for delivery of solution implementation service and project management for our customers.  Also involve in solution and business process design consulting, technical evaluation, training, and project management to our client implementations.  Focus on analysis of client requirements and design of solutions that improve business productivity.  Major responsibilities include:   Deliver implementation adhering to OPENTEXT project management process/methodology to assure consistent and standardized process and quality throughout the project Improve productivity of the project delivery and efficiently meet and manage client objectives and expectations Identify processes and conflict processes to create deliverables Manage relationships with clients and staff in the sales, IT, operations organization Provide technology and business process consultation  Work closely to support technology planning with our client Provide regular reporting for client and organizational leaders during project implementation Manage scheduling, cost control and changes     Qualifications: Native Japanese and reading and writing skill in English Minimum 10 years solid working experience in eBusiness solution delivery, IT consulting Minimum 5 years of project management experience in the role of Project Manager Project management and application development background in EDI implementation, use of EDI mapping tools, supply chain management, purchasing and procurement, logistics, banking solution Business acumen and ability to execute project solutions Dynamic Problem Solving skills with mind of customer focus Experience in project management or team leader Interpersonal skills and be able to manage complex relationships Communications skills – written, oral, executive presence Effective team player; ability to partner with sales and other cross-functional organizations Bachelors Degree in Business or Computer Science

Sr. Director, Professional Services

Opentext

Bengaluru, Karnataka, India

Posted: a year ago

You are great at Strategic Leadership: Assess, develop and implement a strategy for application of AI for automation of business processes and delivery. Oversee the design and development of automation tools that streamline operations and enhance productivity. NLP and Text Data Processing: Lead identification and deployment of NLP architectures for transformation of data flowing between business applications. Lead development of metrics and monitoring of the performance and cost of AI solutions Guide and direct integration of AI infrastructure in collaboration with architecture and development teams by utilizing MLOps principles for production deployment of AI solutions.   What it takes: 10+ years of Industry Experience a Degree in Computer Science, Data Science, or a related field. Equivalent work experience will also be considered. 5+ years’ experience of proven track record of leading and delivering AI projects, with a focus on application of NLP utilizing transformers for sequence-to-sequence conversion and vectorization of structured data with limited training data sets. Demonstrated Experience deploying open-source AI frameworks for production in cloud computing environments. Experience with programming languages such as Python and Java Excellent leadership and communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Prior experience in managing and mentoring a team of AI professionals and data scientists.