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Lead Cloud Support Specialist

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You are great at:

• Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
• Responding to and solving customer technical requests, show an understanding of the customer's managed hosted environment and applications within the OpenText Cloud, enabling resolution of complex technical issues.
• Operating, managing, and administering production Exstream applications while following documented policies and procedures.
• Responding to and troubleshooting alerts from monitoring of applications, servers and devices sufficient to meet service level agreements.
• Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.
• Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

 

What it takes:

• A minimum of 7+ years previous experience working within a technical support or consulting environment working with the Exstream ECM platform and associated technologies. Work experience on Exstream design manager, Communication Server, Orchestration, Empower, CCM, Command Center, Streamserve

• Experience with OpenText Content Server is an asset.
• Experience delivering service within an ITIL based service delivery model.
• Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
• Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL).
• Programming/scripting is helpful, (e.g. SQL, .sh/.bat, Java, JavaScript).
• Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).

• Familiarity with Docker, Kubernetes, and Helm.
• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.

Academic

University/College degree within a related discipline or equivalent work experience

Work Environment

General office environment. Participation in an on-call rotation to provide restoration of service for major incidents and perform scheduled activities outside of business hours is required. Work outside of normal business hours may be necessary due to on-call, project schedules, deadlines, system reliability issues, customer issues, travel, and/or time zone differences.

Willingness to work in a 24x7 shift environment.

Set alert for similar jobsLead Cloud Support Specialist role in Bengaluru, India
Opentext Logo

Company

Opentext

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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