You are great at:

• Responsible for defining and deploying the CMDB process.
• Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process.
• Evaluates performance metrics against the defined critical success factors and institutes actions to correct shortcomings or further streamline the process as necessary
• Responsible for the execution of the process controls, ensuring that staff comply with process and data standards
• Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the Configuration Management process
• Directs, prioritizes and schedules audits; ensures that any corrective action identified in Process and/or Database audits are carried out
• Directs and schedules the training of new Configuration Item (CI) owners and CI coordinators
• Manages the evaluation of Configuration Management tools and recommend those that best meet the organization's requirements.
• Ensures all new CIs are added to the database
• Ensures regular housekeeping of the Configuration Management System data
• Engages with other departments to keep an up-to-date view on their objectives and activities
• Flags and reports any deviation detected in the IT infrastructure from the status and/or composition as registered in the CMDB
• Executes CI identification and CI verification activities
• Plans and manages a population of the Configuration Management System, including discovery and other data import methods
• Produces reports and Management information, including impact analysis reports and Configuration status reports
• Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures and work instructions

What it takes:

• Customer service oriented
• Advanced communication skills (English), both written and verbal
• Ability to support highly diverse environment (in person, virtual)
• Ability to interface confidently with executive and external customers
• Strong problem solving and decision-making abilities
• Ability to work individually as well as contribute within a global team environment
• Capable of working within a challenging, real-time environment with the ability to remain calm under pressure and maintain a professional presence
• Organized with an ability to manage and prioritize multiple projects and team responsibilities
• Standard 40-hour work week with regular business hours of 8:30am– 5:00pm IST
• There may be a requirement to manage email outside of business hours for business needs
• After-hours work may be necessary due to schedules, deadlines and / or reliability issues
• Minimal travel may be required.