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Service Delivery Lead

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We are looking for a candidate with 8 to 10 years of Operations experience. You will lead and scale up the process, managing initiatives and resources across the project to facilitate seamless transformation. You will create and provide high-quality presentations, reports, and client deliverables. In this role, you will take ownership of process management initiatives and operationalize & deploy process changes. You will conduct change management and process optimization, providing status updates to internal and external stakeholders. Your ability to effectively communicate cross-functionally and manage multiple teams will be critical in this fast-paced, constantly evolving environment.
EducationGraduates with industry experience
Experience8 to 10 years of Operations experience
Skills Required
Lead and Scale up the Process
Managing initiatives and resources across the project to facilitate seamless transformation
Creating and providing high quality presentations, Reports and client deliverables
Take ownership of process management initiative
Operationalize & deploy the process changes
Conducting change management and process optimization
Provide status around planned v/s progress across delivery functions to internal and external stakeholders.
Provide accurate status based on various measurable delivery parameters including Capacity & Scope
Define, implement and measure different KRA (Key Result Areas) for the workforce leading overall performance improvement
Flexibility to work across multiple rotational shifts
Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Ability to effectively influence and communicate cross-functionally with all levels of management
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Ability to manage multiple teams spread across different locations
Exposure to project and program management function
People Management Skills
Strong communication with tactical approach in order to address issues of varying complexity.
Defining success metrics, analyzing data and extrapolating actionable business insights
Escalate issues to program stakeholders where necessary
Stakeholder management and regular report outs to senior management
Ensure achievement of SLA targets
Exposure to project and program management function

Geographic Information Systems(Maps)

Set alert for similar jobsService Delivery Lead role in Hyderabad, India
Wipro Logo

Company

Wipro

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

Operations

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

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