We are hiring an IT Service Analyst to join our Collateral Management team. In this role, you will be responsible for analyzing and handling L3 incidents, managing change requests and bug fixes, and supporting major release upgrades. You will also contribute to the maintenance of our platforms, focusing on simplicity, performance, maintainability, and automation. We are looking for an experienced professional with a strong background in data modelling, SQL, DevOps practices, and shell scripting. If you are results-driven, have excellent problem-solving skills, and are comfortable working in a fast-paced environment, we would love to hear from you.
About the role
Are you a sharp, ambitious, and hardworking IT Service Analyst who is respected by peers, enjoys a challenge, and thrives collaborating in a diverse multi-national Collateral Management team? If so, then this is a superb role where you can demonstrate and broaden your experience, bring forward your ideas and keep learning. As our IT Service Analyst, you will:
- Analyze and handle L3 incidents, and requests according to the respective processes.
- Act as liaising party between Collateral Management team and our vendor.
- Manage, prioritize with business stakeholders, and drive the implementation of smaller change requests and bug fixes.
- Manage minor release upgrades.
- Contribute to the maintenance of our platforms, ensuring the delivery of high-quality focusing on simplicity, performance, maintainability, and automation.
- Support Product Owner during major release upgrades.
About the Team
We are a small, dynamic, and international team of experienced specialists that design, build and operate the Treasury IT landscape in collaboration with our business partners. We follow agile methodologies and apply DevOps practices. We are actively focusing on the Microsoft Azure as a cloud solution for our future landscape.
About You
You are a result-driven experienced IT Service Analyst with a university degree (Masters preferred) in IT, engineering (or similar), comfortable meeting (sometimes tight) deadlines. You have an accomplished record in supporting client solutions and you desire to develop your skills and knowledge about the platforms on you will be working on, both the technical aspects and how they are used by our business partners. You are comfortable working in multi-dimensional agile teams with direct involvement from business SMEs and care about quality, user experience, documentation, testing, team spirit and the big picture.
Your core assets:
- 6+ years of relevant experience
- Bachelor's degree level or equivalent in computer science or related field, Master's degree is a plus
- Good working knowledge of data modelling and SQL
- Experience with DevOps practices including CI/CD
- Good working knowledge on shell scripting
- Strong desire to understand and contribute to the big picture through optimization of the underlying processes
- Enjoy solving challenging problems, both technical and functional
- Systematic thinking
- Confident handling divergent expert opinions and navigating ambiguity in case of conflicting requirements.
- Highly proficient in English (written and verbal)
- Excellent communication skills
- Prior experience in the domains of Trading, Collateral Management, Capital Markets, Treasury is strongly preferred
