Advisor, ABT

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We are looking for specialists for the Assisted Buying, Customer Experience team. Your primary responsibility will be solving customer problems in the insurance purchase journey and improving their experience. You will handle phone and data channels, suggest suitable products, achieve productivity goals, and resolve customer issues. Strong communication, learnability, customer orientation, and multitasking skills are required. Knowledge of South Indian languages and flexibility in working shifts is preferred.

About the role: We are looking for specialists for the Assisted Buying, Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter through the insurance purchase journey and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that customers are addressed about any queries for the insurance products & have seamless purchase experience. You will play a crucial role to understand the voice of the customer and help us by flagging key experience drivers for larger impact. Responsibilities:

Act with integrity & think customer-first in every interaction
Handle basic PhonePe’s insurance and transaction related queries and convert queries into business.
Ability to flex between phone & data channels
Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind.
Achieve month on month input and output matrix as assigned by the supervisors.
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Ideal candidate should :

Have excellent written and verbal communications in English & Hindi
0 - 2 years of work experience in insurance advisory/sales roles
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Graduation (10+2+3) is Mandatory
Multilingual skills (spoken + written) in South Indian languages are preferred
Comfortable in working in shift and roster as per requirement

Set alert for similar jobsAdvisor, ABT role in Bengaluru, India

Company

PhonePe

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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