Advisor, ABT

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

We are looking for specialists for the Assisted Buying, Customer Experience team. Your primary responsibility will be solving customer problems in the insurance purchase journey and improving their experience. You will handle phone and data channels, suggest suitable products, achieve productivity goals, and resolve customer issues. Strong communication, learnability, customer orientation, and multitasking skills are required. Knowledge of South Indian languages and flexibility in working shifts is preferred.

About the role: We are looking for specialists for the Assisted Buying, Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter through the insurance purchase journey and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that customers are addressed about any queries for the insurance products & have seamless purchase experience. You will play a crucial role to understand the voice of the customer and help us by flagging key experience drivers for larger impact. Responsibilities:

Act with integrity & think customer-first in every interaction
Handle basic PhonePe’s insurance and transaction related queries and convert queries into business.
Ability to flex between phone & data channels
Need to be attentive to customer needs and Suggest suitable products as per customer needs keeping customer experience in mind.
Achieve month on month input and output matrix as assigned by the supervisors.
Follow specified process guidelines to bring about resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Ideal candidate should :

Have excellent written and verbal communications in English & Hindi
0 - 2 years of work experience in insurance advisory/sales roles
Have good learnability
Be an active listener and deal well with objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Graduation (10+2+3) is Mandatory
Multilingual skills (spoken + written) in South Indian languages are preferred
Comfortable in working in shift and roster as per requirement

Set alert for similar jobsAdvisor, ABT role in Bengaluru, India

Company

PhonePe

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Advisor, ONDC

PhonePe

Bengaluru, Karnataka, India

Posted: 7 months ago

Join as an Advisor at PhonePe in Bengaluru, Karnataka, India. Be part of the Inhouse Customer Experience team, assisting customers with account and transaction queries to enhance their experience and trust. Ideal candidates have strong communication skills, learnability, and customer orientation, along with the ability to multitask and speak English and Hindi.

Senior Manager - Brand Marketing

PhonePe

Bengaluru, Karnataka, India

Posted: a year ago

We are looking for an experienced Brand Lead to help us build brand awareness and drive user preference in the strategic business categories like Insurance, Broking, Mutual Funds & payments. You’ll work across all levels and departments of our organization to find what makes our business unique and communicate it to the world. Lead creative strategy and autonomously drive the year-round marketing calendar and mandate for some of our strategic businesses. Facilitate exciting, crucial missions with tangible top and bottom-line impact. Get things done by collaborating with cross-functional operating teams, internally and externally. Roll-up your sleeves to show the way in tackling challenges, when required. Use your sharp, analytical & creative instincts and deep functional knowledge to problem-solve! Bring a collaborative style, maturity and self-belief / confidence to make people ‘believe in the cause’ and execute flawlessly.

RSA-Advisor, Accounting

RSA

Bengaluru, Karnataka, India

Posted: a year ago

RSA is seeking an experienced Accountant to manage accounting functions, prepare reports and statistics, and ensure financial accuracy. This role involves implementing accounting policies, improving efficiency, and working with external auditors. The ideal candidate has strong knowledge of accounting principles and US GAAP, with 5-7 years of experience.

Sales Advisor - Industrial

ExxonMobil

Bengaluru, Karnataka, India

Posted: a year ago

What role you will play in our team   Responsible for learning and applying ExxonMobil sales processes, brands, products and techniques used to create solutions for external parties   Location is Bangalore   What you will do   Develop and demonstrate a working knowledge of sales planning and the ExxonMobil annual business planning processes Describe channels used by Global Business Unit Build a personal understanding of market conditions, competitor’s activities and emerging trends Develop and demonstrate a working knowledge of sales pipeline process and apply consultative and benefit selling skills Know what the Opex is for the area of responsibility Develop and demonstrate a working knowledge of ExxonMobil credit and pricing policies and Opex management Develop and demonstrate ability to effectively and efficiently use ExxonMobil support resources Understand the supply chain management Develop and demonstrate a working knowledge of effective coaching and communication techniques   About you   Skills and Qualifications:   Bachelor's degree in Engineering (Chemical/Mechanical) and preferably an MBA in Sales & Marketing or Petroleum Management from a recognized university (with CGPA 7.0 and above). Minimum 5 years of experience in sales & marketing. Relevant experience in direct or channel sales management. Preferred experience in  Industrial Lubricants or industrial consumable products e.g. Industrial Bearings, Cutting tools, Maintenance & Repair Electrodes maintenance of steel and Cement Industries, Engine OEMs, Off -Highway OEMs. Self-driven, motivated team player with excellent oral, written & interpersonal communication skills Active listener, summarizes information and demonstrates curiosity to seek knowledge Strong analytical and time management skills Should be open to travel frequently Should be open for relocation as per the business needs Preferred Qualification/Experience:   Industrial business and market knowledge  including sector nuances Commercial and financial fundamentals to identify B2B value drivers Ability to identify & analyze data, derive insights to pursue key opportunities Ability to develop account plans and drive disciplined pipeline management Capable to build business relationships within key accounts comprehending multilevel decision tree Knowledge of Marketing strategies for lubricant products Understanding value chain impacts related to channel management and execution Ability to influence channel partners and guide them to meet business objectives Ability to create value by effectively utilizing customer relationship management (CRM) and other digital applications Ability to guide and manage an extended sales force Your benefits   An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:  Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 

Sales Advisor B2C Business

ExxonMobil

Bengaluru, Karnataka, India

Posted: a year ago

What role you will play in our team   Responsible for nurturing & growing Mobil brand in Automotive B2C Lubricants market through meeting Sales & Marketing objectives by working closely with network of distributors & authorized resellers in the assigned territories   Job Location is Bangalore What you will do   Manage portfolio of retail customers i.e., retailers, independent & branded workshops and coordinate sales activities through distributor or authorized reseller network in assigned territory Track distribution and market share and take appropriate steps to meet growth objectives Monitor market conditions and emerging trends and provide feedback to enhance marketing offers Implement assigned marketing programs and promotions through distributors & authorized resellers Build positive business relationships with distributors, authorized resellers and their key customers Conduct periodic business reviews with distributors & authorized resellers for business improvement Manage and settle enquiries, disputes, claims and complaints raised by customers Collaborate with cross functional team, leverage ExxonMobil resources to meet business objectives Train and coach distributors and their staffs About you   Skills and Qualifications   Bachelor’s or Master’s degree in fields of Sales, Marketing, Commerce, Finance or Engineering from a recognized university (with CGPA 6.5 and above) MBA in Marketing, Sales or Finance is preferred Minimum two years of experience in B2C Sales in Automotive, FMCG, Beverages, Paints or similar trade in Hyderabad A highly motivated team player with excellent oral and written communication skills Proficiency in MS Excel, Word & Power point Listens actively, summarizes information and asks appropriate questions to fully understand concepts, activities and priorities Ability to analyze business performance and identify the areas of improvement Analytical Skills Willing to work in shifts (9.00 AM – 6.00 PM IST)   Preferred Qualifications/ Experience   Market and Business knowledge of B2C trade and experience in handling distributors Understanding of commercial and financial fundamentals to identify value drivers to pursue B2C retail business opportunities Ability to exercise pragmatic business judgment and incorporate customer needs to identify opportunities and grow value Ability to identify and analyze emerging trends in the external market or internal operations to improve efficiency and effectiveness Understanding of B2C retail sales management process and pricing mechanism Aware of competitor's path to market – Competitive Benchmarking or Marketing strategies and tactics Understanding of value chain impacts related to channel management/execution Ability to influence distributors or authorized resellers and guide them and their teams to meet business objectives Ability to create value by effectively utilizing EMs digital platforms & applications Ability to guide, coach and manage the team of extended sales force Stay connected with us   Learn more about ExxonMobil in India, visit  ExxonMobil India  and  Energy Factor India. Follow us on  LinkedIn  and  Instagram Like us on  Facebook Subscribe our channel at  YouTube Your benefits   An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:    Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility   Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 

Sales Advisor B2C Business

ExxonMobil

Bengaluru, Karnataka, India

Posted: a year ago

What role you will play in our team   Sales Advisor B2C business is responsible for managing end to end B2C lubricants sales with channel partners & team. Driving the business growth in terms of volume, value & market share to ensure meeting company objective with in the territory   Job Location is Kanpur   What you will do   Territory management Closely work with channel partners to meet company objective Cross functional coordination for better results About you   Skills and Qualifications   Bachelor’s in Engineering from a recognized university (with CGPA 6.5 and above) MBA from a recognized university is preferred The person should has relevant  market knowledge & experience of B2C business also, has effective  communication, advance analytical & presentation skills Minimum 2 years of  industry experience Willing to work in shifts (9.00 AM – 6.00 PM IST) Willing to travel   Preferred Qualifications/ Experience   Preference will be given automotive business field with good amount of experience from same location Your benefits   An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:    Competitive compensation  Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits  Retirement benefits  Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility   Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 