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Advisor, ONDC

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Join as an Advisor at PhonePe in Bengaluru, Karnataka, India. Be part of the Inhouse Customer Experience team, assisting customers with account and transaction queries to enhance their experience and trust. Ideal candidates have strong communication skills, learnability, and customer orientation, along with the ability to multitask and speak English and Hindi.

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

 

About the role:  

We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. 

In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.

One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

 

Responsibilities:

Act with integrity & think customer-first in every interaction

Handle basic PhonePe account and transaction related queries

Ability to flex between phone & data channels

Follow specified process guidelines to bring about resolution

Build customer trust through their interaction

Ability to meet hourly & daily productivity goals

Leverage internal processes and resources to drive resolution

Escalate appropriately taking support from relevant teams to resolve customer issues

Recommend process improvements

Engage & Educate customers so they’re able to leverage PhonePe to the fullest

 

 Ideal candidate should :

Have excellent written and verbal communications

Have good learnability

Be an active listener and deal well with objection

Have strong customer orientation and ability to adapt/respond to different scenarios

Be a team player, flexible and open to feedback

Ability to multitask, prioritise, and manage time effectively

Should be able to speak in English and Hindi

Graduation (10+2+3) is Mandatory 

●    0 - 3 years of work experience in a customer facing role preferably in a e-commerce, food-delivery platforms(Q-commerce) industries (Chat Support Experience)

●    Multilingual skills (spoken + written) are preferred.

Set alert for similar jobsAdvisor, ONDC role in Bengaluru, India
PhonePe Logo

Company

PhonePe

Job Posted

6 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Corporate

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

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Join as a Customer Experience Specialist in the Inhouse Customer Experience team. Solve customer problems, enhance their experience, handle account queries, and ensure timely resolutions. Ideal candidate has communication skills, learns quickly, is customer-oriented, and adaptable. Full-time On-site role in Bengaluru, Karnataka, India.