Work Description/Responsibilities:
● Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc.
● Identify system-level opportunities to improve the repayment and collections processes and increase profitability
● Set up SOP’s for any issues faced by customers in coordination with the Customer Support team
● Setup a team for handling escalations on a day to day basis to provide prompt resolution to customers
● Develop an end-to-end Reconciliation Control process for Lending Operations.
● Review, interpret and implement regulatory guidelines as applicable for the Lending Business
● Responsible for the management of business reporting and any ad-hoc reporting required from time to time
● Own development & progress of team members via regular coaching and feedback
● Identify issues and lead process streamlining as and when required

Ideal candidate for this role:
● MBA/B.Tech from Tier-1 institution with 3-5 yrs of operations background (preferably in the lending vertical)
● Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
● Be agile, highly collaborative and communicate impressively
● Strong logical and problem-solving skills
● Prior experience of managing a team
● Ability to evaluate, streamline and set up processes for scaling business
● Manage, mentor, coach and bring in best practices to the working rhythms of early-career employees.