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Operations Analyst

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As an Operations Analyst, you will have the opportunity to work on industry-leading payment products with banks and financial institutions. You will be responsible for handling day-to-day business operations on merchant and 3rd party payouts. Your main tasks will include monitoring transaction success rates and identifying gaps for improvement, analyzing data for product enhancements, and working with cross-functional teams on project implementation. Strong analytical and problem-solving skills are required, along with proficiency in Excel. This is a full-time, on-site opportunity based in Bengaluru, Karnataka, India.

Work Description/Responsibilities
● Opportunity to work on industry-leading payment products with banks and financial institutions.
● Responsible for handling day to day business operations on merchant and 3rd party payouts.
● Monitor transaction success rates and work with external and internal stakeholders to identify gaps and improve performance
● Regularly analyze data and use insights from the analysis to bring about enhancements in products as well as improvement in processes and success rates
● Work actively with product & engineering teams on key project implementation
● Own the resolution process for pending/failed transactions working with merchant, finance, tech and partner bank teams.
● Responsible for the management of business reporting and any ad hoc reporting required from time to time. Proficient knowledge of Excel is a must
● Promptly handle customer and merchant side escalations. Agile execution working with external/internal partners is required.
● Work closely with the finance team to drive reconciliations, receivables/payables and execute required corrections
● Develop in-depth domain knowledge of technical systems, API integrations and ecosystem-wide developments. Able to address queries, data requirements and escalations from different stakeholders.


Ideal candidate for this role should:
● Have 1-5 years of relevant experience
● Be agile and highly collaborative and be able to adapt to changing requirements
● Strong analytical acumen,problem solving and communication skills
● Be highly data-driven. Proficient knowledge of Excel and some knowledge of SQL would bepreferred
● Customer first attitude; always on toes to lessen pain points of customers
● Strongly focused on execution.
● Thrive in a collaborative work environment

Set alert for similar jobsOperations Analyst role in Bengaluru, India
PhonePe Logo

Company

PhonePe

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Operations

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

13 applicants

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