BOB — Account Manager
ADP
Mumbai, Maharashtra, India
JOB DESCRIPTION ADP is hiring Account Manager A dreamer and a doer who is optimistic about possibilities, passionate about seeing your vision come to life, and takes thoughtful risks to get there. A relationship builder who connects with people and values friendship and fun. Embraces challenges and knows no boundaries. Lives integrity and delivers on promises … every time. If this sounds like you, then #HelloWork! This is just the opportunity you’ve been waiting for. First things first: We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We’re changing the world of work with our Payroll solutions that help companies of all sizes focus less on work and more on success. Your role: As an Account Manager, you will serve as the primary business contact for the client at an executive level. You will be responsible for client satisfaction and to act on any risks to client retention. You are expected to consistently provide excellent service to clients, as well as represent client needs and goals within the organization. In addition, you will need to build strong relationships with clients to encourage new business opportunities. What you’ll do: Client Relationships – Build a good relationship at the client’s executive level contact, preferably a decision maker or key influencer by developing a thorough knowledge of their portfolio and internal culture. Client Retention — Maintain governance and oversight of all services delivered by reviewing key performance indicators (KPIs) and the adherence to service level agreements (SLAs). When these levels deviate from expected outcomes, you are to coordinate with respective service or product support teams for problem solving and issue resolution. You will an escalation point for the senior management at the client side. All case management is expected to be done via the CRM tool. Contract and Revenue Management – Manage, negotiate renewals and additional business as well as all other commercial transactions that relate to contract documentation. You will continuously assess any risks to revenue or shortfalls of revenue due to invoice issues or delay in account receivables. Communications – Champion ADP´s brand, leadership, products and services to ensure clients engagement. Client Loyalty and Reference — Act on feedback provided by the client via the Net Promoter Score Survey (NPS) and strive to increase the overall NPS score across the portfolio. Engage actively with key executives at the client to build a base of reference contacts to help the marketing and sales operations team. Handle special projects and champion business process improvement initiatives that significantly improve the overall business parameters of ADP. Qualifications you’ll need: Education: Degree in Management or Business Administration Experience: 4 years in account management or in client facing roles. Proven experience in project management and/or project coordination Experience in managing CRM tool. Perfect communication skills in a client facing context. Ability and experience to connect with CXO level at client organization. Excellent knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). Bonus points if you have these: Demonstrated cold calling ability, with assertive, positive and persistent style. Excellent verbal and written communication skills, including with C-level executives. Motivated self-starter with effective time management skills Ability to work independently, as well as being a collaborative team member. If you’ve made it down this far, we must ask: What are you waiting for? Apply now! ADP in a nutshell: ADP India partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll and Statutory Compliance solutions. ADP India is India’s leading provider of compliance expertise across every state. We are a subsidiary of ADP Inc., the leading Human Capital Management solution provider in the world. ADP carries with it 70 years of expertise and 58,000 employees worldwide. ADP believes in Powerful Technology + Real People = Awesome Results. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine and recognized by DiversityInc® as one of the “Top 50 Companies for Diversity,” ADP powers the working world with hire-to-retire solutions. Whether it’s a small business on Main Street or a global enterprise, ADP’s leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people’s potential. Less paperwork. More teamwork. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
