IAOC Monitoring Specialist

Bosch

Bangalore Urban, Karnataka, India

Posted: a year ago

Job Description Create monitoring checks for the applications using monitoring tools like ICINGA, AppDynamics and New Relic & other tools Relevant experience in the operation of IT services, ideally in the monitoring of IT services - applications and web servers. APM (Application Performance Management), Log Monitoring, Dashboards, and MTTI are more than just terms for you, ideally you know the tool AppDynamics or similar. Create monitoring checks for the applications using monitoring tools (like Icinga, AppDynamics and New Relic) Develop and modify custom monitoring checks using scripts (shell and PowerShell scripting) Manage the monitoring tool installation on the servers. Regular housekeeping, patching, monitoring, and trouble shooting. Add and configure Roles, Users and Groups for the monitoring tools. Provide On-call support for critical incidents. Create & maintain documentation of the environment, monitoring policies and procedures. Technical escalation support, collaboration with onsite/offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery. Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s Demonstrated ability to handle deliverables meet deadlines and adapt to changing priorities Define and implement monitoring best practices Ensure Customer Satisfaction in the services delivered Identify areas of process and efficiency improvement within monitoring ; recommend prioritized enhancements and close implementation Ensure the required reports (MSR) are accurate and delivered on time Support in technical proposals preparation for new and existing services. KeywordsICINGA, AppDynamics, New Relic, Data Dog, Prometheus, Splunk & ELK, Scripting, IT Infrastructure Automation, Cloud Infrastructure, Kubernetes, Docker Qualifications Expertise in Linux / Windows server administration Containerization technologies (Docker, Kubernetes ) Scripting – PowerShell / Shell / Ansible / Python / Perl / Bash Cloud – Azure / AWS and Google Cloud (preferably certified) Knowledgeable in Basic Oracle Database Administration (SQL Server / MySQL / Mongo DB ) Applications Deployment Application Monitoring by Configuring Infra Monitoring Tools (ICINGA, AppDynamics, NewRelic, DataDog, Splunk & ELK) Infrastructure automation and DevOps pipeline tools (GIT, Jenkins, Ansible) Network infrastructure, Firewall, Load balancing setup, and Security implementation Excellent communication and interpersonal skills Knowledgeable in ITIL Service Management Framework (Incident, Change, Problem management)   Qualifications B.E/B.Tech Additional Information 6-8 yrsQualification: B.E/B. Tech /M. Tech /MCA

IAOC-Technical Consultant

Bosch

Bangalore Urban, Karnataka, India

Posted: a year ago

Job Description Tasks and Responsibilities Provide IT infrastructure and Application implementation solutions in Enterprise IT Enterprise IT Application Infrastructure Migration and Upgrades Service Design and Transitions (Onboarding new Applications, participate in due diligence, defining roadmap, Implementation of new services, transition plan, competency development and go-live support) Operation Readiness (governance and process implementation) Technical Consulting for Customer Escalations in collaboration with onsite / offshore team / customer coordinators and Stakeholders Proof of Concepts, Technical documentation, and technical trainings IT security implementations for On-premises and Cloud infrastructure Conceptualization - Disaster Recovery, Backup and Restoration, Data Disposal and Decommission Continuous improvement of Infrastructure Lifecycle Management and Automations Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s Ensure Customer Satisfaction in the Services Delivered and Continuous improvement of services Support in Proposals preparation for new and existing services Should be able travel to customer location for business needs Provide On Call readiness support if applicable Expected Technical Skills Expertise in Cloud Infrastructure services – Azure / AWS / Google Cloud Linux / Windows server administration Containerization technologies - Kubernetes / Openshift / Rancher / Docker Scripting – PowerShell / Shell / Ansible / Python / Perl / Bash Strong Knowledge in Infrastructure automation and CI/CD pipeline tools (Git, Jenkins, Ansible, Terraform, Azure Devops, Github actions) Network infrastructure, Firewall, Load balancing setup, storage, and Security implementation Knowledge in Basic Oracle Database Administration / SQL Server / MySQL / Mongo DB Application and Infra Monitoring tools (ICINGA / SPLUNK / NewRelic / AppDynamics / Prometheus / Datadog / ELK) ITIL Service Management Framework (Incident, Change, Problem management) Web applications (Apache / Nginx) and proxy solutions Excellent communication and interpersonal skills Qualifications B.E/B.Tech Additional Information Experience  :8-10 Years Qualification   : B.E/B.Tech /M. Tech / MCA

IAOC-Technical Consultant

Bosch

Coimbatore, Tamil Nadu, India

Posted: a year ago

Job Description Experience : 8-10 Years Tasks and Responsibilities Provide IT infrastructure and Application implementation solutions in Enterprise IT Enterprise IT Application Infrastructure Migration and Upgrades Service Design and Transitions (Onboarding new Applications, participate in due diligence, defining roadmap, Implementation of new services, transition plan, competency development and go-live support) Operation Readiness (governance and process implementation) Technical Consulting for Customer Escalations in collaboration with onsite / offshore team / customer coordinators and Stakeholders Proof of Concepts, Technical documentation, and technical trainings IT security implementations for On-premises and Cloud infrastructure Conceptualization - Disaster Recovery, Backup and Restoration, Data Disposal and Decommission Continuous improvement of Infrastructure Lifecycle Management and Automations Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s Ensure Customer Satisfaction in the Services Delivered and Continuous improvement of services Support in Proposals preparation for new and existing services Should be able travel to customer location for business needs Provide On Call readiness support if applicable Expected Technical Skills Expertise in Cloud Infrastructure services – Azure / AWS / Google Cloud Linux / Windows server administration Containerization technologies - Kubernetes / Openshift / Rancher / Docker Scripting – PowerShell / Shell / Ansible / Python / Perl / Bash Strong Knowledge in Infrastructure automation and CI/CD pipeline tools (Git, Jenkins, Ansible, Terraform, Azure Devops, Github actions) Network infrastructure, Firewall, Load balancing setup, storage, and Security implementation Knowledge in Basic Oracle Database Administration / SQL Server / MySQL / Mongo DB Application and Infra Monitoring tools (ICINGA / SPLUNK / NewRelic / AppDynamics / Prometheus / Datadog / ELK) ITIL Service Management Framework (Incident, Change, Problem management) Web applications (Apache / Nginx) and proxy solutions Excellent communication and interpersonal skills Keyword: Linux / Windows Server, Azure, AWS, GCP, Kubernetes, Openshift, Ansible, Terraform, Scripting Qualifications B.E/B.Tech /M. Tech / MCA Additional Information Experience : 8-10 Years  

OpenSource Monitoring Developer (DevOps)

Hewlett Packard Enterprise

Bangalore Urban, Karnataka, India

Posted: a year ago

Job Description:     HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.   What you’ll do: A very sound understanding of ESXi & vCenter to study APIs and isolate performance issues Work with AWS to design, implement and manage cloud-based infrastructure Use programming skills (Python3/Java) to develop and maintain software tools and scripts Crafting automation to programmatically capture metric data from multiple sources via RESTful API calls and/or via agents and further maintain them in permanent storage Design coherent and informative representations of the underlying data such as device metrics Specialist skills are needed in HCI and storage technologies, including Nutanix. Understand the basics of Nutanix and use it in the virtualized environment Good understanding and the ability to use programming skills (Python3/Java) to develop and maintain software tools and scripts. Understand the basics to Nutanix and use it in the virtualized environment Develop and deploy microservice-based applications on Kubernetes Work on SAN technologies and converged solutions like VMware, vSAN, Hype converged products, Linux, and Networking Deploy server less applications on the Cloud. Work with Ansible to automate tasks and manage infrastructure Utilize cloud platforms to automate deployment and management of cloud resources.     What you need to bring: • Bachelor's degree in Computer Science or related field • 3+ years of experience in virtualization, with a strong understanding of ESXi, VCenter, vSphere, and SAN technologies • Good experience in Ansible, Java programming, and any cloud platform. • Good understanding of Nutanix • Excellent communication and teamwork skills.

Service Monitoring Engineer - Alarm Monitoring

Ericsson

Bangalore Urban, Karnataka, India

Posted: a year ago

About this opportunity You will also be responsible for receiving trouble reports from the Operator's Customer Care Center (or from the Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators’ customers)! We believe in trust – we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity – trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and value each other’s technical competence deeply.   What you will do Alarm Monitoring and creation of Incidents through the ticketing tool or on customer request. Help onsite engineers to check and resolve issues with the equipment, and take cautious decisions to ensure that the downtime is as short as possible.   You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level in engineering (IT, Telecom) Experience: 1-2 years.

Linux/Ansible Consultant

Hewlett Packard Enterprise

Bangalore Urban, Karnataka, India

Posted: a year ago

What you’ll do:   As a part of Linux Team support deliverables, the engineer is required to possess strong knowledge of Linux products and technologies and provide advanced level technical support to global HPE customers. Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, Database management and performance management) for customers that are critical or high-risk. Integrate technical knowledge and business understanding to create superior solutions for customers and HPE. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.   • Resolve customer’s issues via the telephone, email, or remote sessions. • Reproducing issues in-house and responding back in a timely manner. • Regular follow ups with customers with recommendations, updates, and action plans. • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures. • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues. • Maintain quality on case documentation, SLA timeframes and operational metrics. • Performs within the Productivity Measure of the team (scorecard) • Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents. • Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis. • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis. • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board. • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment. • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. • Solution Design: Apply HPE solutions to meet highly complex customer and/or trade/HPE infrastructure needs. • Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings. • Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP) • Customer Relationship Management: Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. Becoming a trusted advisor to the customer. • Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Lead teams which address operational processes and policies in work area. Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team/technology area.   What you need to bring:   • Bachelor’s degree in Engineering (or Equivalent). • Experience: Minimum 7+ years of experience in Enterprise technical support environment • Relevant certification on the latest track like RHCE/Oracle Enterprise Linux /ITIL will be an added advantage. • Flexible to work in 24X7 support environment

IAOC-Monitoring Consultant

Job Description

Qualifications

Additional Information

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