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Process Associate - Customer Service Transactions

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As a Process Associate, you will handle customer service transactions by processing them according to standard procedures, prioritizing tasks to meet SLA, and resolving customer inquiries. This full-time on-site role at Genpact in Gurgaon, Haryana, India requires good English communication, insurance knowledge, and basic computer skills.

Responsibilities:
•Transaction processing according to standard work & SOP
•Prioritize transactions according to detailed guidelines to meet SLA
•Plans and prioritizes tasks and work responsibilities to achieve objectives!
•Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
•Assist with/perform other team tasks as the need arises.
•Ability to accurately interpret and compile information from a variety of sources and systems
•Ensure that turnaround time and quality of the work meets Company service standards
•Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
•Handle own work in process and support team efforts to ensure that individual, team goals are met.
•Maintain key records like working files, email for reference and audit purpose
•Ability to handle basic day to day requirements of excel
Qualifications:
Minimum qualifications
•Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred qualifications
•Relevant Insurance experience – preference to Customer Service background
•Good English Communication (Both written & verbal)
•Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
•Displays energy and enthusiasm in approaching the job
•Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
•Ready to work on stretched working hours
•Ability to independently work well with internal and external customers
•Customer service focus
•Basic Computer knowledge along with typing speed of 25 words/minute
•Insurance knowledge

Set alert for similar jobsProcess Associate - Customer Service Transactions role in Gurgaon, India
Genpact Logo

Company

Genpact

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Locations

Gurgaon, Haryana, India

Qualification

Bachelor

Applicants

Be an early applicant

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Process Associate - Customer Service

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Posted: a year ago

Hiring Process Associate - Customer Service to work as a Customer Care Representative. Responsibilities include responding to customer queries, improving customer experience, and providing excellent service. Critical thinking and analytical skills are essential. This is a full-time, on-site opportunity in Gurgaon, Haryana, India for Genpact.