Inviting applications for the role of Process Associate – Customer Service  

In this role, we are looking for candidates who are willing to work as a Customer Care Representative. 

Responsibilities 

·         Respond to customer queries and concerns 

·         Provide support on customers account & improve Customer's experience. 

·         Ability to provide great customer experience / solve customer issues/ Ability to upsell 

·         Maintain a deep understanding of client processes and policies 

·         Reproduce customer issues and call out product bugs 

·         Provide excellent customer service to our customers 

·         Demonstrate the capacity for critical thinking and analysis. 

·         Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment 

Qualifications we seek in you! 

Minimum Qualifications 

·         Any Graduate or Equivalent 

Preferred Qualifications/ Skills 

·         Effective probing skills and analyzing / understanding skills 

·         Excellent Interpersonal Skills