Executives
EXL
Noida, Uttar Pradesh, India
Job Requirements: High School Diploma or GED equivalent required 3+ years hands-on Billing experience in high volume environment Intermediate skills in Microsoft Word, Excel and Outlook Ability to follow standard operating procedures Ability to work tight deadlines while maintaining accuracy Team player, flexible, enthusiastic, and proactive Good organizational and time management skills Ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels as well as internal and external customers Ability to demonstrate integrity and the use of good judgment to handle the confidential nature of duties, tasks, and information Ability to practice outstanding customer service Ability to perform at a fast- paced ever-changing work environment with minimum daily direction Characteristics, Duties and Responsibilities: Process weekly Billing Files Upload, balance, and process adjustments Print, mail and email invoices with reports and timecard backup Upload invoices in various customer portals Research outstanding invoices utilizing the aging report and various systems Cancel, correct, and rebill invoices as needed Support branches by providing invoice copies, billing reports, backup and answering questions Research billable hours, adjustments, and credits Resolve Help Desk tickets – this may require a call or meeting with the branch or customer Resolve issues for various assigned and unassigned customers and branches
