Operations Lead

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

We are seeking a talented and driven Team Lead for our FC operations team at Amazon. This role involves managing end-to-end operations, meeting customer metrics, driving performance management, and continuously improving the delivery process. Join us in our mission to be the most customer-centric company on earth!

DESCRIPTION

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team lead for our FC operations. In this role, you will be responsible for:

Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations

Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.

Driving performance management of your team members. Preparing and implementing training and development plans for associates.

Continuously improve the delivery process and attain a sustained level of delivery performance improvement.

Conducting 4M and 5S audits for the delivery station on a daily basis.

Stand-in for Area Manager.

Ability to manage day and night shifts.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience with Microsoft Office products and applications

Set alert for similar jobsOperations Lead role in Chennai, India

Company

Amazon

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 years

Related Jobs

Team Lead, MMAA-Operations

Amazon

Chennai, Tamil Nadu, India

Posted: a year ago

DESCRIPTION Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. A day in the life Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis. We are open to hiring candidates to work out of one of the following locations: Chennai, TN, IND BASIC QUALIFICATIONS - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - 1+ years of manufacturing or customer-facing environment experience

Engineer 4, Engineering Operations

Comcast

Chennai, Tamil Nadu, India

Posted: 6 months ago

Join as an Engineer 4 in Engineering Operations at Comcast, Chennai, Tamil Nadu, India. You will provide technical solutions to operational problems, maintain designated engineering areas, and lead project teams. This full-time, on-site role involves troubleshooting, new product implementation, and ensuring compliance with technical standards.

Support Engineer II, OPTIMA Operations

Amazon

Chennai, Tamil Nadu, India

Posted: a year ago

DESCRIPTION Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities . Triage & resolve the issues using dashboards & Tools. · Drive root cause analysis of repeated issues. · Automate the solution for the repeated issues. . Develop solutions to aid operations and maintenance. . Update knowledge book with new issues to be referenced in future. . Review processes and look for optimizations and improvements. We are open to hiring candidates to work out of one of the following locations: Chennai, TN, IND BASIC QUALIFICATIONS - 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix PREFERRED QUALIFICATIONS - Experience with AWS, networks and operating systems

Cloud Operations Engineer

ASSA ABLOY Group

Chennai, Tamil Nadu, India

Posted: a year ago

The Cloud Operations Engineer will provide support incident response and readiness as part of a 24x7 Operations Center. They will monitor cloud services, set up and configure monitoring, perform break/fix support, and configure patching in the cloud environment. The engineer will also manage AWS public cloud services, support Linux and Windows operating systems, and have strong skills in systems administration. They should have experience working in IT-Operations and knowledge of server and network security.

Operations Manager

TransUnion

Chennai, Tamil Nadu, India

Posted: a year ago

We are looking for a T&E Operations Manager to support our vertical businesses by maintaining industry knowledge and ensuring best-in-class service. You will be responsible for associate performance, back-office operations, and developing a positive work culture. Additionally, you will collaborate with leadership to improve processes and handle customer communications. It is essential to have customer service experience, strong attention to detail, and the ability to work in a fast-paced environment.

Device Associate, MMPT

Amazon

Chennai, Tamil Nadu, India

Posted: 6 months ago

As a Device Associate at Amazon, you will be responsible for manual testing of cutting-edge applications and products at the user level. Key responsibilities include executing test cases on desktop and mobile platforms, reporting bugs accurately, performing regression testing, and using software tools for data capture. This is a full-time on-site opportunity in Chennai, Tamil Nadu, India.