Profile Summary:

The Cloud Operations Engineer will have several areas of focus:

• Provide support incident response and readiness as part of a 24x7 Operations Center within and in support of the Cloud IT Infrastructure and Operations team.
• Support incident & change management processes for cloud services.
• Setting up and configuring monitoring of HID’s cloud services and its required infrastructure, and for performing monitoring and break/ fix support on a 24x7 basis

Duties and Responsibilities:

• Should be ready to work in 24x7 shifts.
• Monitoring tool (Any) setup for the cloud environment and manage.
• Cloud Backup tool (Any) install / configure / manage experience.
• Experience in Cloud Security monitoring and management
• Experience in configuring and managing patching in Cloud environment.
• Configuration of monitoring for applications and services
• Monitor applications and cloud-based services within a public cloud environment.
• Provide support for automation tools.
• Identify, troubleshoot, resolve service events or issues and implement workarounds.
• 2 - 5 years of experience working as a support engineer or within IT-Operations.
• Managing services and environments in AWS public cloud
• Managing Continuous Integration services
• Managing and supporting Linux and Windows operating system and services

Experience and/or Education Qualification:

• An undergraduate degree from a recognized university in Computer Engineering, Computer Science, or equivalent.
• 2-5 years of proven experience supporting complex technical solutions including planning, development, implementation and support.
• Expert in, or strong desire to learn, server and network security tools and practices.
• Strong skills in systems administration of AWS, Windows and/or Linux OS.
• At least two years of operations support experience.
• Strong working knowledge of general OS, application, database, storage and networking concepts, systems administration practices, etc.
• Strong scripting skills in at least one major scripting language (e.g., bash,PowerShell, python)
• Experience Infrastructure Monitoring
• Experience participating in active incident response efforts.

Nice to have:

• AWS Solutions Architect Associate

Customer Expectations:

• Team player with the appropriate aptitude and underlying intellect.
• Positive attitude and open to share and collaborate in a distributed team setting.
• Good communication skills.
• Open to learn and grow.