Job description 

Job Summary
Responsible for participating as an technical expert in project teams, troubleshooting operational issues, providing technical solutions to operational problems, contributing to new products implementation, implementing existing products and services and providing the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, Engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. May lead teams or projects and shares expertise.

Job Description

Your key responsibilities 

As the Service Asset and Configuration Management analyst you will:

• Have an interest in Technology and IT record management
• Provide end to end asset management for Technology and IT estate with a focus on ensuring the how the asset that is configured and deployed is accurately reflected in various databases including the CMDB.
• Correct missing or incorrect information that the Configuration Management and Technology reliance teams and their processes identify within the CMDB.
• Update Asset and CMDB records related to Networking and Server hardware and IT equipment.
• Identify and report on breaches of ITAM policy and other asset-related risks and track remedial action
• Analyse and report on the status of Assets against the relevant policies (ITAM, Configuration Management, Resilience, etc) suggesting improvements during (but not only) the relevant audit & assessment cycles
• Attend incident reviews to ensure any shortfall is understood and assist with remediation activity.

Your skills

• Strong English language and written skills
• Experience managing all attributes about deployed assets records within a CMDB 
• Experience working within fast-moving, large-scale organisations that operate across multi-platform, multi-organisation, and complex technologies.
• Experience on ServiceNow ITSM platform preferred
• Strong analytical, data processing and problem-solving skills
• Proficiency in process formulation and improvement
• We want you to have a strong focus on relationship-building and teamwork.
• We want you to be flexible in your approach and be able to adapt your style and methods to get the best out of the business. Being able to recognise when things are not working and need changing is core to what we are looking for.
• You will be a self-motivator with energy and drive for continuous improvement and a focus on delivering results
• We want you to be open and transparent in everything that you do. 
• You will be comfortable in quickly grasping ideas in both familiar and unfamiliar domains
• Finally, we need you to have excellent oral and written communication/presentation skills, including explaining technical concepts simply