The Job logo

What

Where

Sign in

Tech Support Analyst

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

JOB DESCRIPTION

  • Handles customer inquiries via phone, email, or chat regarding technical issues.
  • Worked as an L2/SME for all the application and operating system-related issues.
  • Manage escalated technical issues related to Linux
  • Should work closely with end users to ensure 100% technical resolution.
  • Design a training plan for all the team members including the new joiners. Train/groom the team.
  • Do case audits and provide feedback.
  • Discuss/escalate JIRA with the engineering team

PRIMARY SKILLS

  • Ensure the team is up to date with processes, procedures, and technology.
  • Work on the root cause of the issue if the issue is occurring repeatedly.
  • Strong customer service and support focus with a desire to deliver a high-quality service

SECONDARY SKILLS

  • Good communication skills (verbal & Written)
  • Excellent interpersonal and communication skills
  • Flexible in working hours
Set alert for similar jobsTech Support Analyst role in Noida, India
Capgemini Logo

Company

Capgemini

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Services

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Capgemini Logo

Tech Support Analyst

Capgemini

Noida, Uttar Pradesh, India

Posted: a year ago

We are looking for a Technical Support Specialist to handle customer inquiries regarding technical issues via phone, email, or chat. The candidate must have experience as an L2/SME for application and operating system-related issues, and be able to manage escalated technical issues related to Linux. They will work closely with end users to ensure 100% technical resolution and design a training plan for team members. Additionally, they will conduct case audits, discuss/escalate JIRA with the engineering team, and ensure the team is up to date with processes, procedures, and technology. The candidate must have strong customer service and support focus, as well as good communication and interpersonal skills. They should be flexible in working hours.

Accenture Logo

Infra Tech Support Practitioner

Accenture

Noida, Uttar Pradesh, India

Posted: 8 months ago

As an Infra Tech Support Practitioner at Accenture in Noida, India, you will provide technical support for production and development systems. The role involves PostgreSQL administration, database management, and ensuring high availability and security of databases.

Pearson Logo

Sales Support Analyst

Pearson

Noida, Uttar Pradesh, India

Posted: 7 months ago

Sales Support Analyst role at Pearson involves providing full sales support to the sales team, partners, and designated accounts to maximize Pearson qualifications sales throughout the region by offering excellent customer service. The role requires proactive customer engagement, system management, industry trend awareness, and building strong business relationships. This is a full-time hybrid opportunity based in Noida, India.

Capgemini Logo

Payroll Senior Process Associate

Capgemini

Noida, Uttar Pradesh, India

Posted: a year ago

JOB DESCRIPTION Candidate having 2 years to 4 Years of experience in US Payroll Experience in - US -Payroll Processing - Weekly/Bi-Weekly/Monthly and Off-Cycle Payroll Processing. New Hire, Termination, Transfer and Overpayments, Retro Processing, Good Knowledge of Time & Labor and Overtime Rules Excellent knowledge of MS Excel and MS-Word & Outlook Should be willing to work in night Shift MS Office (MS Excel in particular will be an added advantage) PRIMARY SKILLS Excellent knowledge of MS Excel and MS-Word & Outlook Should be willing to work in night Shift MS Office (MS Excel, in particular, will be an added advantage SECONDARY SKILLS Good Communication (written and verbal) and comprehension skills in English Good Typing Speed with >70% of accuracy Graduate in any stream

Ericsson Logo

Domain Support Specialist

Ericsson

Noida, Uttar Pradesh, India

Posted: a year ago

The Technical Authority Expert is responsible for specific systems by effectively planning and implementing configuration changes. You will be required to have expertise in IP protocols, troubleshooting, SDN, Python scripting, and routing. Additionally, you should have experience with router, switch, firewall, and MPBN nodes. Good understanding of GSM/GPRS/WCDMA/LTE/IN Call flows is essential. Join us to improve network performance and follow EOE Processes.

Ericsson Logo

Tech Engineer

Ericsson

Noida, Uttar Pradesh, India

Posted: 10 months ago

Join our team as a Tech Engineer in Noida, Uttar Pradesh, India. This is a full-time, on-site opportunity. As a Tech Engineer, you will be responsible for providing technical expertise in 24/7 Automated Operations. You will actively monitor ticket queues, handle customer issues, and ensure the services provided to customers meet the Service Level Agreement performance levels. You should have a degree/diploma in Engineering, preferably in Electronics, Computer Science, IT or equivalent, with 3-5 years of experience.