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Tech Support Analyst

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JOB DESCRIPTION

  • Handles customer inquiries via phone, email, or chat regarding technical issues.
  • Worked as an L2/SME for all the application and operating system-related issues.
  • Manage escalated technical issues related to Linux
  • Should work closely with end users to ensure 100% technical resolution.
  • Design a training plan for all the team members including the new joiners. Train/groom the team.
  • Do case audits and provide feedback.
  • Discuss/escalate JIRA with the engineering team

PRIMARY SKILLS

  • Ensure the team is up to date with processes, procedures, and technology.
  • Work on the root cause of the issue if the issue is occurring repeatedly.
  • Strong customer service and support focus with a desire to deliver a high-quality service

SECONDARY SKILLS

  • Good communication skills (verbal & Written)
  • Excellent interpersonal and communication skills
  • Flexible in working hours
Set alert for similar jobsTech Support Analyst role in Noida, India
Capgemini Logo

Company

Capgemini

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Services

Locations

Noida, Uttar Pradesh, India

Qualification

Bachelor

Applicants

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