Head of Empower Personal Wealth INDIA
Empower
Bengaluru, Karnataka, India
Grow your career with a growing organization Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now. This role will have a direct line reporting to the EPW leadership in the US and will be a part of the GWG India leadership team. EPW India leader will provide strategic leadership and day to day tactical direction in setting up and ramp-up of EPW organization in India – that deliver on retail operations, wealth management business process, brokerage, transaction processing, appropriate reporting, and analytics, as appropriate. This role will also have oversight of the work migrations for EPW in India and will need to ensure that operational practices are in compliance with regulatory and policy guidelines. Overall, this role will be responsible for managing budgets for the cost center, unit costs and for providing exceptional customer service for external and internal customers for Empower Personal Wealth organization. Primary Accountabilities: Leadership Work closely with the EPW leadership team in the US to develop long-term strategic plans, establish India goals, plan for scale up and implementing the same. Provide leadership and direction to EPW operations ensuring the highest levels of quality, time and service standards. Continuously evaluate current portfolio and look at Identifying new opportunities for work migration. Build relationships with global stakeholders and set expectations. Responsible for operational budgets and tracking of the same. Provide operational leadership on retail operations, brokerage and other similar EPW processes as per need as we establish and scale EPW organization in India. Service Delivery Service delivery – consistently exceed Service Level Expectations, with no surprises to business. Oversee daily operations and institutionalize reporting mechanisms with the view to meet service delivery expectations. Analyze results, adjust, and improve as needed. Develop and modify policies and processes to ensure all productively, efficiency, and cost effectiveness standards are met or exceeded. Work Migration - Smooth and seamless transitions of processes Drive superior end customer experience, develop appropriate scorecards to measure the same. Series 7 and Series 24 certified Establish best practices with prior experience on wealth management, brokerage and retail operations. Quality and Operational Excellence Drive excellence in execution by providing oversight and direction to the team keeping in mind quality, accuracy and vision for process training. Drive end-to-end process improvements, using Quality tools like Six Sigma/ Lean, and Automation to deliver year-on-year productivity and cost savings. Ensure Risk mitigation and financial control/ compliance. Facilitate audits of operating units, as and when required, to comply with various regulatory agencies policies and processes, including the SEC, FINRA, DOI, SOX, series 7 and 24, and internal audits. People Leadership Lead by example by living and driving Empower company culture across teams. Drive a professional and healthy work culture. Develop and motivate a large high-performing team. Build complex skills and deep domain knowledge in wealth management and retail operations. Mentor management staff with a focus on talent development, customer experience, quality standards and create a strong work ethic. Performs duties inherent in a managerial role - performance reviews, manage people and performance issues and provide appropriate coaching / feedback. Qualifications: Bachelor’s degree in business, finance, or related discipline (master’s degree in finance preferred) Minimum 18 years relevant work experience in financial services industry with prior experience on retail operations, wealth management and brokerage ~ 8 years’ experience in managing and directing a multi-functional organization including retail operations, wealth management, brokerage etc. Series 7 and Series 24 certified (highly desirable) Previous experience with planning, designing, and implementing major programs and business strategy. Strong supervisory, organization, communication, analytical and problem-solving skills. Ability to work with leadership and stakeholders, cross-culturally and at multiple geographies.
