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Your day at NTT DATA

The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' Application infrastructure and services.

The Application Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

1 Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training, and production).

2. Maintain the integrity of the SAP environment by managing the SAP Correction and Transport System (CTS) to ensure all configuration and development objects are promoted properly.

3. Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability, and performance of each SAP instance.

4. Printer Administration: Manage and configure printers in SAP systems, ensuring proper print functionality across different modules.

5. Manage all non-HANA DB administration and operations (Oracle, MSSQL, DB2, Sybase, MaxDB), with a minimum of 2 non-HANA DB exposures

6. Experience in Migrations / refresh / Upgrades / Builds and Rollouts of All SAP components

7. Distribute the online SAP user workload and monitor and manage the SAP background job workload.

8. Maintain SAP performance by planning and executing SAP tuning strategies.

9. Monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.)

10. Database Administration: Manage and maintain databases such as Oracle, HANA, and others, including backups, performance tuning, and troubleshooting

11. Perform SAP client administration (create client, copy client, delete client, export/import client) as required.

12. Troubleshoot HANA memory bottlenecks, tune performance, and manage workloads efficiently

13. Knowledge of SAP HA/DR and backup/restore technologies

14. Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.

15. Develop and maintain system documentation for all SAP instances and interfaces.

Workplace type:

Hybrid Working