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The Associate DevOps Engineer is an entry level subject matter expert, responsible for consulting with internal clients about less complex software technology environments.

Working under general supervision, this role supports with translating business requirements into technology terms and develops algorithms and programming code for software solutions.

The primary objective of the Associate DevOps Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks and assists with determining how technology can be applied to meet client needs.

What you'll be doing

Key Responsibilities:

Works closely with Platform Specialists to receive detailed business/user requirement specifications that identify the goals of the program.

Assists with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment.

Supports with the analysis of business requirements and ensures that the designed solution meets those requirements.

Supports the transformation of the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality.

Supports the compilation of detailed technical specifications based on their designs for developers or IT Programmers to implement.

Helps ensure that throughout the development phase, the process is documented including the development procedures for application use and security.

Supports with examining any program errors in logic and data and makes the necessary recommendations to correct the program as required and/or escalate the problem accordingly.

Works with the required teams to assist with the installation and deployment of the application.

Assists with implementation preparation and implementation of the solution into a production environment.

Supports all the code sets and implementations that have been implemented in production in accordance with defined Service Level Agreements (SLAs) for the business.

Supports with writing and distributing the task descriptions in a production environment to operate and maintain the solution that has been designed and implemented.

Performs with any other related task as required.

Knowledge and Attributes:

Entry level knowledge on multi-technology application design best practices.

Developing ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage.

Developing ability to work with abstract concepts and have sound problem solving and analytical skills.

Entry level technical understanding of development and platform engineering.

Excellent client-centricity with the ability to focus on business outcomes.

Highly organized with excellent planning skills.

Demonstrated communication skills to effectively interact with a variety of stakeholders, including the technical teams and clients.

Ability to demonstrate impeccable attention to detail and work well within a team environment.

Knowledge of project management principles to ensure that projects with clients are executed accordingly.

Ability to continuously contribute to the improvement of internal effectiveness by contributing to the improvement of current methodologies, processes, and tools.

Entry level knowledge to design, implement, and maintain continuous integration and continuous deployment (CI/CD) pipelines to automate the software build, test, and deployment processes.

Entry level knowledge and experience with deployment and release management across environments.

Entry level knowledge of Automation tooling and source code repositories.

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent in Information Technology or related field.

Relevant DevOps certification preferred.

Relevant Agile related certification preferred.

Relevant certification of cloud platforms and services, for example (but not limited to) AWS, Azure, GCP.

Relevant certification of scripting and programming languages, for example (but not limited to) Bash, Python, Ruby.

Required Experience:

Entry level experience within Software Development and Support.

Entry level experience deploying software solutions to clients in an outsourced or similar IT environment.

Entry level experience working in a multi-team environment across multiple geographies.

Entry level programming/development experience including Agile processes such as SCRUM, KANBAN.