What you'll do...

You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts. 

About Team: CBE

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. 
We Invest in You!  
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.  

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.  

What you'll do:

• Develop and maintain daily, weekly and monthly report on operational metrics.
• Conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
• Create and maintain accurate Agent Database at all stages (Hiring, Training, Nesting, Production and Movement between LOBs)
• Create and maintain Agent Scorecards to track and report on KPIs
• Create and maintain all payroll related input detail
• Create and maintain Attrition Dashboard
• Generate and distribute management reports in accurate, and timely manner
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Provide recommendations to improve reporting efficiency and consistency
• Perform data analysis for generating reports on periodic basis
• Provide strong reporting and analytical information support to management team
• Generate both periodic and ad hoc reports as and when needed
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Establish a strong relationship with Team Managers and Management through a demonstration of industry knowledge and of the business issues at hand

What you'll bring:

• Bachelor's degree
• Willing to work in Rotational Shift
• Attention to detail and excellent analytical skills.
• Effective communication and interpersonal skills.
• Excellent problem-solving and management skills.
• Excellent Proficiency in Excel, Power BI and SQL