Job Description

Responsibilities and Tasks:  

You will work regularly with Micron’s Business Units to ensure solutions meet or exceed business requirements. You will be expected to suggest, promote, and leverage published standards to minimize environment complexity and ensure regulatory as well as license compliance. You will have the opportunity to travel to other Micron sites as well as technology conferences and trainings.

Maintain essential IT operations, including Windows Servers, VMware & RHEL Operating Systems, security tools, applications, servers, email systems, laptops, desktops, software, hardware and AV systems

Asset management and vendor management

Troubleshoot operational issues, escalations and resolve business partner issues in a timely manner with strong collaboration and care for business priorities.

Maintain internal infrastructure requirements including, laptop and desktop computers, servers, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments

Collaborate with business teams and other IT teams to ensure effectively manage identities and access privileges

Identify, design and implement solutions for new and improved processes and provide a clear picture of possible outcomes

Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed

Own and support continue improvement plans for solution health and Operational health

Work in a shift based rotational schedule

Participate in the on-call rotation.

Ability to learn and use multiple utilities and tools that help with Operations monitoring and alerting

Participate and learn new solutions through condensed knowledge transfer sessions

Maintain support documentation, including FAQs, Knowledge Articles, On-call Guides, Run Books, etc.