Associate Software Engineer
Micron Technology
Hyderabad, Telangana, India
Job Description Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Roles & responsibilities: · You will work closely with multiple teams that make up IT, Information security, and Technology to drive impactful change. · Ensure that the potential impact of Infrastructure & software deployment changes is well understood, using data to support understanding of upstream and downstream dependencies. · Collaborate closely with cross-functional teams for end-to-end testing and performance analysis of real-time data applications, solve issues, proactively identify new opportunities, and drive initiatives through to completion. · Prepares and obtains approval for system and programming documentation. · Recommends changes in development, maintenance, and system standards and trains users in conversion and implementation of system. · Basic knowledge of Data Centre and Infrastructure components like Servers, Storage, Network and Load Balancer. · Good Understanding of various Operating Systems, Virtualization, Networking, and Firewall. · Basic knowledge of Could Technologies AWS, Azure, and GCP. · Basic understanding of RDBMS(Database) or Server Infrastructure area or SaaS applications · Knowledge of at least one scripting knowledge (Power shell preferred) · Basic networking concepts and OSI model · Knowledge of Switching and routing protocols like EIGRP, BGP, IS-IS, OSPF, HSRP, LACP, SSO, RPR and along with VLAN, STP, RSTP, VTP, MST protocols is desired. · Understanding of TCP/IP and troubleshooting of Network Connectivity. · Install, configure, support, and maintain Operational tools and Operations. · Alerts/task handling skills by using tools like HP NNMI, Cisco Prime, NetScout, Livenx, and Net brain monitoring tools. · Create tickets for the critical alerts which have been escalated to TechOps and update the ticket with the appropriate information. · Follow the procedure as per the wiki/instructions provided and check with the TechOps Team for any clarifications or doubts. · Strong potential research, investigation, and evaluation skills, with a structured approach to problem-solving. Analyze and troubleshoot systems issues. · Work with customers to gather requirements, propose, engineer, and provision solutions. · Responsible to provide day-to-day support for the Automation tools (built in-house, release automation, and other tools including RPA (Robotic Process Automation) tools. · Project execution towards deadlines Maintain OLA and SLA agreements with other Micron Business Units · Perform the Environment changes with the RFC schedule and planning. · Understand IT Service Management process and are willing to learn. · Willing to adapt and learn new technologies to provide efficient operations support. · Learn the different monitoring tools used and triage issues based on the issues faced. · Good communication skills (verbal, written, presentation), Analytical, and Problem-solving skills. · Flexible to work on rotational shifts in a 24x7 environment and weekend On-Call support if reqd. Follow the best practices and proactively handle the infrastructure availability 24x7x365. · Shadowing senior team members, asking questions, and assisting wherever possible. · Enthusiastic to learn new technologies and hardworking in nature. · Participate in meetings and attend workshops and other training initiatives. · Passionate and accountable for the environment you will be responsible. · Able to handle the customers and work with cross-functional teams over voice/email/chat.
