The Job logo

What

Where

Technology Support I - UAT / Manual Testing (Payments)

Join for More Updates
Smart SummaryPowered by Roshi
Join the Corporate & Investment Bank, Payments Technology team as a Technology Support I for UAT / Manual Testing. Troubleshoot, maintain, and ensure the operational stability of production application flows, contributing to a seamless user experience. Opportunity to work on incident, problem, and change management in a large-scale technology environment.

Job Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Corporate & Investment Bank, Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

  • Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
  • Assist in the improvement of operational stability and availability through participation in problem management
  • Assist in monitoring production environments for anomalies and address issues using standard observability tools
  • Identify and document basic issues and potential solutions for business and technology stakeholders
  • Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

  • 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
  • Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

  • Exposure to one or more general-purpose programming languages or automation scripting
  • Exposure to Information Technology Infrastructure Library (ITIL) framework
JPMorgan Chase & Co. Logo

Company

JPMorgan Chase & Co.

Job Posted

5 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Technology

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

JPMorgan Chase & Co. Logo

Payments Summer Analyst

JPMorgan Chase & Co.

Hyderabad, Telangana, India

+4 more

Posted: 2 years ago

As a Payments Summer Analyst, you will drive innovation in global payments and execute client solutions for various sectors. Gain hands-on experience in large-scale payments and financial institutions while building your technical skills and industry knowledge. Join a nine-week program involving finance fundamentals training, product-specific instruction, and a chance for career progression towards a full-time role.

JPMorgan Chase & Co. Logo

Transaction Specialist – Receivables Operations

JPMorgan Chase & Co.

Bengaluru, Karnataka, India

Posted: 18 days ago

Job Description Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary: As a Transaction Specialist within our Receivables Operations team, you will play a crucial role in capturing and verifying client-specific information from various documents. This role provides an excellent opportunity to showcase your attention to detail and productivity skills, while contributing to our team's overall success. Your responsibilities will not only involve maintaining high levels of accuracy but also ensuring that our client's data is handled with utmost precision. Job Responsibilities: Validate, verify, and identify inaccuracies (~60%) in system-extracted client information against client-specific documents within the image processing platform. The role also requires manually inputting/keying (~40%) information from client documents. Include specific responsibilities such as reading detailed customer instructions, adhering to various processing requests (from simple to complex instructions) for validating, verifying, or inputting check and invoice information, and utilizing a strong eye for detail, decision-making, and data entry skills to meet stringent client deadlines. Measure the individual on meeting/exceeding site productivity and quality standards in a timely manner. Be part of a team and meet the larger goals of the team; meet individual deliverables. Rely on the individual for decision-making in routine duties but refer/escalate non-routine situations to supervisors. Dictate the work schedule based on production volumes due to the sensitivity of meeting our customer's deadlines. Require overtime as per business needs. Maintain utmost accuracy in processing the control functions. Required Qualifications, Capabilities and Skills: Any graduate with Specific Skills - Eye for detail, decision making & Data entry Key board skill sets: 100% accuracy in validating/verifying the given information, Numeric typing speed of 8000 keystrokes per Hour, Alpha keying 40 words per minute with 100% accuracy Ability to Identify/Correct inaccuracies and validating output provided by the system. Ability to translate written amount to alpha and numeric value with accuracy. Ability to move between various systems & functions as required by the application. Ability to Compare and verify data capture and data represented on screen. Ability to stay focused during repetitive tasks.  Ability to follow prescribed procedures and Flexible to learn new duties. Ability to utilize skills in various types of situations presented - including accurately validate, Identify/Correct inaccuracies from Printed Information & handwritten information, balancing one payment to multiple items and ability to make informed decisions to preclude errors further down the process. Ability to work under pressure to meet deadlines and productivity/quality goals. Ability to work overtime as needed.  Flexible on work schedule (24/7 work environment – with Rotational Shift) Familiarity with basic computer functions and programs