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Trainee Database Administrator

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Required Knowledge/Skills:  

  • Typically requires a bachelor’s degree in a specified discipline
  • 0-3 years of relevant work experience OR an equivalent combination of training and experience
  • Knowledge of working on Production Environment 
  • Knowledge of SQL Technologies will be an added advantage
  • Proficiency in working on Excel, PowerPoint and Word.
  • SQL Certifications would be a plus!

Process management:

  • Ensure adherence to rules, regulations, security and compliance.
  • The successful candidate will possess the following attributes:
    Interpersonal skills - ability to build strong relationships with internal team members and to work across the organization to achieve results.
  • Professional communication skills - Ability to work effectively with mid and senior level contacts face to face, electronically and over the phone.
  • Integrity – Words and actions are always consistent, and behavior is always in accordance with highest ethical standards.
  • Customer focus – Responsive, service oriented and attuned to customer needs.
  • Technical acumen – Ability to grasp technical concepts and establish credibility with technical contacts.
  • Process orientation – Ability to recognize process deficiencies and implement improvements.

Role and Responsibilities: 

  • Working in 24*7 support model
  • Providing support in non-production and production environments.
  • Technical Service Desk
  • First Call Resolution (FCR)
  • To assist organization in achieving 25% of FCR of the overall ticket volume
  • To communicate with customers as per Datavail customer communication protocol.
  • To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
  • Support: Provide technical support, troubleshoot and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
  • To perform basic routine DBA activities & service requests
  • To monitor customer production /development environments using various monitoring tools.
  • Strong understanding of Windows Operating System
Datavail Logo

Company

Datavail

Job Posted

4 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Administrations

Locations

Bengaluru, Karnataka, India

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

Be an early applicant

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