Datavail | The Job

Datavail

http://www.datavail.com/

About

Datavail is a proven technology consulting, implementation, and managed services partner headquartered in Broomfield, Colorado. Our world-class tech-enabled delivery platform enables us to provide an extensive solutions portfolio, including database management, analytics, application development, cloud infrastructure, and enterprise applications consulting — on-premises and in the cloud. With tens of thousands of hours of experience, our goal is to enable our clients to build modern, data-driven organizations that scale.

Datavail maintains strong partnerships with leading technology companies to help our clients leverage the best-fit platform to optimize outcomes. In addition, we have poured over $25 million in R&D to bring world-class systems and application monitoring tools to the market. We seek to leverage the greatest that technology and talent have to offer to simplify and operationalize the IT systems organizations use to manage their most valuable data.

We select the best across the globe so we can implement complex solutions for top brands as well as small-to-midsize organizations. Our passionate team of 1200+ certified, cloud-focused consultants deliver industry-focused solutions to 500+ customers with an average lifespan of 7+ years. These committed tech professionals help our clients jump-start their projects, improve time to value & reduce the risk for the core industries that we serve.

Active Jobs

1 Jobs

Category

IT Services and IT Consulting

Headquarters

Broomfield, Colorado, United States

Recent jobs

Trainee Database Administrator

Datavail

Bengaluru, Karnataka, India

+1 more

Posted: 4 months ago

Required Knowledge/Skills:    Typically requires a bachelor’s degree in a specified discipline 0-3 years of relevant work experience OR an equivalent combination of training and experience Knowledge of working on Production Environment  Knowledge of SQL Technologies will be an added advantage Proficiency in working on Excel, PowerPoint and Word. SQL Certifications would be a plus! Process management: Ensure adherence to rules, regulations, security and compliance. The successful candidate will possess the following attributes: Interpersonal skills - ability to build strong relationships with internal team members and to work across the organization to achieve results. Professional communication skills - Ability to work effectively with mid and senior level contacts face to face, electronically and over the phone. Integrity – Words and actions are always consistent, and behavior is always in accordance with highest ethical standards. Customer focus – Responsive, service oriented and attuned to customer needs. Technical acumen – Ability to grasp technical concepts and establish credibility with technical contacts. Process orientation – Ability to recognize process deficiencies and implement improvements. Role and Responsibilities:  Working in 24*7 support model Providing support in non-production and production environments. Technical Service Desk First Call Resolution (FCR) To assist organization in achieving 25% of FCR of the overall ticket volume To communicate with customers as per Datavail customer communication protocol. To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s. Support: Provide technical support, troubleshoot and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA. To perform basic routine DBA activities & service requests To monitor customer production /development environments using various monitoring tools. Strong understanding of Windows Operating System