Role description

Job Description

Role: Technical Support – Service Desk

Location: Pune/Bangalore

Job Summary –

Candidates with a 0 - 2 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

Years of experience needed – 0-2 years.

Technical Skills:

 Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

Management Skills:

 Active listening and probing skills

 Effective business communication skills

 Navigate through ticketing tools and knowledge base articles.

Behavioral Skills :

 Receptive for feedback and willing to learn.

 Positive attitude and team player

Certifications Needed:

 Any graduate

 No certification required.