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We are hiring for the role of a German Support Engineer – Service Desk in Pune. The successful candidate must have a minimum of 2 years of Service Desk experience, excellent German (B1 & B2) and English-speaking skills. You will be responsible for troubleshooting technical issues and providing support to end users. This role requires active listening, effective communication, and a positive attitude. Graduates with technical knowledge and willingness to work in rotational shifts are encouraged to apply.

Role: German Support Engineer – Service Desk (German & English Support)

Location: Pune

 

Job Summary

Candidates with a minimum 2 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent German (B1 & B2) (Mandatory with High Proficiency) and English-speaking skills and willing to work in rotational shifts

Years of experience needed:-

2-4 Years of Experience with Fluent German Speaking

Technical Skills/Non-Technical Skill:

 Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint

 Active listening and probing skills

 Effective business communication skills

 Navigate through ticketing tools and knowledge base articles

 Receptive for feedback and willing to learn

 Positive attitude and team player

 Any graduate

 

Skills
PRIMARY COMPETENCY : Service Desk 

PRIMARY SKILL : Technical Troubleshooting L1.5 

PRIMARY SKILL PERCENTAGE : 70 

SECONDARY COMPETENCY : Service Desk 

SECONDARY SKILL : Remote Desktop Management 

SECONDARY SKILL PERCENTAGE : 30

Set alert for similar jobsGerman Support Engineer-SD role in Pune, India
Mphasis Logo

Company

Mphasis

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Engineering

Locations

Pune, Maharashtra, India

Qualification

Bachelor

Applicants

Be an early applicant

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