Description:

We offer:

• Interesting and challenging work in a large and dynamically developing company
• Exciting projects involving the newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities

Requirements:

• Graduate degree in any discipline
• The candidate must be flexible with 24*7 shift timing
• Excellent written and good oral communication skills
• Good interpersonal skills and decision-making capabilities
• Expertise in Google Docs Suite (Drive, Docs, SPreadsheet, Slides, etc. or MS office tools – Excel and Word
• Good analytical skills with a logical mind-set
• Strong data interpretations skills to analyze and document relevant findings.
• Must be flexible to work on Public Holidays.
• Self-directed, adaptable to changes in the work environment/rules/directions
• Professional attitude and service orientation; team player.
• Front end + real time Customer Service experience (chat/email)
• Customer Service Acumen
• Typing speed at least 30wpm
• Computation ability (basic)
• Hands on with internet

Job Responsibilities:

• Manage large amount of incoming partner emails and chats per the project’s productivity and quality SLAs
• Provide answers/resolution to partner queries/issues through email and chat to the utmost satisfaction of partners
• Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the partner
• Liaise between partners and various internal teams/individuals while working to get answers or resolution to partner queries/issues
• Responsible for analyzing and reviewing content which might also include sexually explicit content (text/audio).
• Work on various ad-hoc projects requiring reaching out to partners through email and review large amounts of data/info while exceeding the quality and productivity targets
• Identify and share partner feedback with the relevant individuals/teams through appropriate internal channels in place
• Assist team/ops management identify and analyze opportunities to optimize and develop processes & tools for improving internal efficiency and partner experience
• Track performance status, metrics, etc of various tasks undertaken