Support Analyst

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Support Analyst role at GlobalLogic, Gurgaon, India. Responsibilities include managing partner communications via email and chat, escalating complex issues, reviewing content, analyzing data, and providing feedback for process improvement. Full-time, on-site opportunity with 24*7 shift timing.

Description:

We offer:

Interesting and challenging work in a large and dynamically developing company
Exciting projects involving the newest technologies
Professional development opportunities
Excellent compensation and benefits package, performance bonus program
Modern and comfortable office facilities

Requirements:

Graduate degree in any discipline
The candidate must be flexible with 24*7 shift timing
Excellent written and good oral communication skills
Good interpersonal skills and decision-making capabilities
Expertise in Google Docs Suite (Drive, Docs, SPreadsheet, Slides, etc. or MS office tools – Excel and Word
Good analytical skills with a logical mind-set
Strong data interpretations skills to analyze and document relevant findings.
Must be flexible to work on Public Holidays.
Self-directed, adaptable to changes in the work environment/rules/directions
Professional attitude and service orientation; team player.
Front end + real time Customer Service experience (chat/email)
Customer Service Acumen
Typing speed at least 30wpm
Computation ability (basic)
Hands on with internet

Job Responsibilities:

Manage large amount of incoming partner emails and chats per the project’s productivity and quality SLAs
Provide answers/resolution to partner queries/issues through email and chat to the utmost satisfaction of partners
Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution for the partner
Liaise between partners and various internal teams/individuals while working to get answers or resolution to partner queries/issues
Responsible for analyzing and reviewing content which might also include sexually explicit content (text/audio).
Work on various ad-hoc projects requiring reaching out to partners through email and review large amounts of data/info while exceeding the quality and productivity targets
Identify and share partner feedback with the relevant individuals/teams through appropriate internal channels in place
Assist team/ops management identify and analyze opportunities to optimize and develop processes & tools for improving internal efficiency and partner experience
Track performance status, metrics, etc of various tasks undertaken

Set alert for similar jobsSupport Analyst role in Gurgaon, India

Company

GlobalLogic

Job Posted

3 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

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