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IT Customer Service New Associate

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The IT Customer Service New Associate role at Accenture involves managing customer queries, resolving complaints, and providing solutions through non-voice support channels like email and chat. The primary responsibility includes closing faults and complaints within defined SLAs. This position requires working in rotational shifts and is based in Hyderabad, Telangana, India.

Job Description

Skill required : Chat - Service Desk Non-Voice Support
Designation : IT Customer Service New Associate
Qualifications : Any Graduation
Years of Experience : 0 to 1 years


About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts

 

Qualifications

Any Graduation

Set alert for similar jobsIT Customer Service New Associate role in Hyderabad, India
Accenture Logo

Company

Accenture

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Customer Support

Locations

Hyderabad, Telangana, India

Qualification

Bachelor

Applicants

37 applicants

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