Job Summary

A member of the Tools & Automation team responsible for delivery infrastructure and operational automation tools and frameworks for the DPE Operations and Shared Services teams.

Job Description

Core Responsibilities

• Leads automation efforts for operational tools and frameworks.
• Provides guidance and recommended solutions to complex technical issues.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues.
• Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
• Expert knowledge and application of project management skills, process design and redesign skills.
• Applies advanced engineering methodologies in one or more engineering areas.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years