The Job logo

What

Where

Sign in

Sr Manager, CSS Global SaaS & Apps Delivery, GEC-India

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
As a Senior Manager for Oracle's Global SaaS & Apps Delivery in GEC-India, you will lead a team to deliver services to customers worldwide. You will be responsible for customer interactions, managing remote delivery, and ensuring team performance. This full-time on-site role requires a minimum of 10 years of IT experience and expertise in Oracle products. The job location includes Hyderabad, Bangalore, and Noida.

Job Description

The role has responsibility to deliver services to customers all over NA, EMEA, LAD and APAC. Regular interaction with the internal account teams. Manages 12x7 model of remote delivery.

General and Core Requirements:

The background you should have for this job

  • Minimum 10 years IT organization background. 
  • Proven experience of working within a strategic resourcing and delivery environment
  • Lead and Managed a Team of 10+ members.
  • Have experience in leveraging onshore and offshore teams, in multi-culture environment.
  • Relevant technical knowhow and experience in Oracle products/technologies including Oracle EBS/ Fusion SaaS/ PeopleSoft, Cloud/OCI as well as people management experience, Project Management (PMP) certification or extensive Project Management experience, would be an advantage.

Other related Technologies:

  • Multi Cloud  and Hybrid solutions. 
  • Solution designs and multi-Cloud integrations
  • DevOps, AI and ML
  • Strong EBS /Fusion is strongly recommended.
  • Below mentioned Key Credentials with proven track record is needed:
  • Working globally
  • Building efficient delivery/virtual capabilities and teams
  • Customer Management
  • Supporting Sales, Presales and Project Managers
  • Engineering Service Scoping
  • Customer Focus
  • Leadership / Leading Change
  • Managing team's  performance
  • Promoting Business Ethics
  • Problem Solving and Innovation
  • High Communication quality
  • Services delivery quality
  • Resource Utilization & Development
  • Planning and Organizing Delivery Management
  • Automation and Tooling
  • Escalation Management

 What you will do

Lead and develop a team of technical subject matter experts, responsible for working with customers to give the guidance and support the operation of different areas and services of Oracle database (offshore and onsite delivery, On premise and over cloud), delivering services that drive customer success and innovation.  Being an active contributor in the CSS Business and Portfolio development.

You will be measured on Customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention, Practice development and XLOB collaboration including Product Management, Customer Success Leadership and Product Support, Consulting. 

Thrive in this crucial role!

 Scope of the role

  • Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering core Data Management Pillar. 
  • Form part of the global CSS management team, with shared accountability for technical capability 
  • Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way – whether they be on-site, remote or third party 
  • Lead service/product development activities/initiatives as required
  • Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors) 
  • Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services 
  • Collaborate closely with other managers within the support organization. 
  • Develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity 

Responsibilities

  • Regular interaction with Sales, Presales, delivery teams to ensure appropriate solutions are being identified and implemented
  • Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge and experience among the ASE community 
  • Assist in developing business models in a variety of situations that impact customers and Oracle positively
  • Provide leadership and direction to the team with coaching and mentoring capabilities
  • Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans 
  • Ensure Team Utilisation, Global Centres Usage and Delivery cost are aligned with agreed targets and anomalies are identified and act upon 
  • Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business 
  • Act as a senior management point for escalation of customer issues 
  • Ensures the proper technical resource allocation to CSS service 
  • Understands Oracle’s and CSS product/solutions portfolio and knows how to win relative to competition.
  • Ensure the managers and the team leaders validate and improve the quality of CSS processes and services as agreed by CSS leadership 
  • Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation

 Key Strategic Deliverables:

  • Driving Growth (enhance delivery capabilities, identify new opportunities, reduce expenses)
  • Innovation (New Services, Process automation, New Tools, Product innovation, Build Competency).
  • Enhance Visibility (Customer visibility, internal visibility).
  • People Focus (Career development, Performance management)
  • Operational Excellence (24x7 Operations, Fixed Scope services, Quality improvement)
  • Achieve Revenue target.
  • Achieve margin % target.

Measurements

Achieve quantitative objectives. The main KPIs for the role are:

  • Team Utilization %
  • Global Centers contribution %
  • Staff development and retention

Other Qualifications :

  • MBA or/and PMP is recommended.
  • 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management and project/customer/account management experience in a IT consulting/Professional Services organization preferred: 
  • Experience handling service contracts, tracking project expenses and profitability analysis of specific engagements 
  • Experience with large scale IT implementations at Customers that involves one or more core set of Oracle Applications modules
  • Ability to spot proactive services to the benefit of customer 
  • Solid presentation skills and the ability to adjust communication content to a wide range of audiences (e.g. layperson, engineers and C-level executives)
  • Experience in leading to digital/cloud transformation of a technical team
  • Familiarity with Amazon Web Services, Azure, Google Cloud, or similar cloud platforms would be of advantage.
  • Experience on leading deployment of Cloud solutions

Career Level - M3

Responsibilities

  • Job Type: Regular Employee
  • Role: People Manager
  • Experience: 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management/leadership.
  • Applicants are required to read, write, and speak the English language.
  • Location: Hyderabad, Bangalore, Noida
Set alert for similar jobsSr Manager, CSS Global SaaS & Apps Delivery, GEC-India role in Hyderabad, India
Oracle Logo

Company

Oracle

Job Posted

4 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

Software Engineering

Locations

Hyderabad, Telangana, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

Related Jobs

Epiq Logo

Global Compensation Manager

Epiq

Hyderabad, Telangana, India

Posted: 10 months ago

The Global Compensation Manager supports the global Total Rewards team in the day to day analysis, execution, and communication of programs and policies related to compensation. Works collaboratively and cross functionally with HR Business Partners, Talent Acquisition, business leaders and other Total Reward team members to ensure base pay is properly reviewed and analysed with consideration to internal equity within the local compensation structure. Essential skills for this role include strong Excel skills, analytical and reporting ability, detail orientation, and excellent communication skills. A Bachelor’s degree in a relevant area and 8 years of relevant experience are required.

Cognizant Logo

Service Delivery Manager

Cognizant

Hyderabad, Telangana, India

Posted: 10 months ago

We are seeking a highly qualified General Manager to oversee our business operations. You will be responsible for managing customer relationships, delivering on financial goals, and driving process improvement projects. As a key member of our team, you will contribute to the growth and success of our organization. With a focus on quality, efficiency, and customer satisfaction, you will ensure that our operations consistently meet and exceed expectations. Join us and make an impact!

Oracle Logo

Apps DBA

Oracle

Bengaluru, Karnataka, India

+1 more

Posted: a year ago

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.  As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.  Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)    Responsibilities As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an EBS- ATG Support Engineer, you will be focused on identifying, diagnosing and troubleshooting issues that are related to the E-Business Suite Tools and Technologies on EBS releases R11i, R12 and R12.2. You should be ready to learn and work on new Tools and Technologies Preferred Requirements:     Technical degree, B.Tech/B.E  in Computer Science/Information Systems      Proven communication skills in English (written and spoken)     Very good understanding of the E-Business Suite architecture.     Oracle Apps DBA skills and knowledge.     Good understanding of EBS 12.2 and DB19c.     OCI and EBS on Cloud knowledge     Very good understanding and working knowledge of Oracle Developer Tools,     Good Troubleshooting skills.     Cloud knowledge and understanding(IaaS)     EBS on Cloud(lift & shift) is preferred. Desired:     Strong knowledge of Oracle Database, RAC configurations.     Hands on experience on Apps DBA Activities and advanced configurations.     Hands on experience on EBS installation, upgrade, cloning, patching and troubleshooting skills.     Good hands on exposure to EBS Development Tools.     Structured programming, preferably Oracle PL/SQL. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Bayer Logo

India Production Lead

Bayer

Hyderabad, Telangana, India

Posted: a year ago

Main Purpose – Lead, plan and control the VS Production in accordance with India, APAC and Global VSPS strategies. Direct adequate resource and infrastructure to guarantee reliability in Vegetable Seed Production (FTE, PTE, OPEX, CAPEX). Responsible for all the aspects of Production in India, including but not limited to Strategic Priorities (People, Reliability, Quality, Seed Health & Cost), contracts, grower pricing, safety, compliance and timing.   Key Tasks & Responsibilities – Manage all aspects of safety and compliance, promoting safety culture amongst all personnel, growers, contractors and visitors. Ensure compliance of internal and external programs in our operations including HSE, Human Rights, FCPA, QMS, CSP, etc. People: Successfully manage and develop teams, relationships with growers, production coordinators and labor contractors. Responsible for people hiring & people development process in joint work with HR. Accountable to contract, grow and deliver seed from field to plant, including contractual agreements, propose and obtain approvals on grower pricing, base rates, budgeting and contract guidelines and strategies. Grower Pricing Review Process – Works with peer area production managers, planning and finance to follow a standardized process to review grower pricing strategies and reduce financial exposure. Aim for competitive base rates and align with CPMs. Crop management, harvest and delivery: ensure correct execution of production activities by local team. Ensure that production data is reported accurately and timely. Identify and adopt new technologies, attract new partners and develop suppliers. Manage operational expenses, grower costs and CAPEX within company targets. Interact with other teams in a joint effort for all seed production related topics (FS, SS,  FQA, PR) Production Data and Analysis - Review quantity, quality, cost and timeliness data and address areas for improvement, simplification, optimization or expansion of our business, including grower performance analysis. Responsible for the Area Analysis presentations. Innovation: Work with Production Research personnel to identify and address projects to improve reliability, quality, seed health, cost and timeliness. Community outreach: Develop and execute community engagement initiatives at ININ Area.   Key Working Relations – Member of APAC VSPS Production LT Interfaces with: VSPS Global Production Team, R&D, Planning, Customer Service, Logistics, Seed Technology/PR, Trade & Compliance, commercial Planning team, Data & Analytics, Product Management, TD, Quality Assurance, MEX, Finance/Controlling, IT.   Qualifications & Competencies – B.S. degree (MS or MBA, preferred) with 10+ years experience in seed industry. Ability to influence all levels in the organization. Customer focus, innovation & experimentation, collaboration and implementation of best practices, knowledge sharing. Negotiation skills.

Wipro Logo

Service Delivery Lead

Wipro

Hyderabad, Telangana, India

Posted: a year ago

We are looking for a candidate with 8 to 10 years of Operations experience. You will lead and scale up the process, managing initiatives and resources across the project to facilitate seamless transformation. You will create and provide high-quality presentations, reports, and client deliverables. In this role, you will take ownership of process management initiatives and operationalize & deploy process changes. You will conduct change management and process optimization, providing status updates to internal and external stakeholders. Your ability to effectively communicate cross-functionally and manage multiple teams will be critical in this fast-paced, constantly evolving environment.

Amazon Logo

FinOps Manager - AR , Global Credits

Amazon

Hyderabad, Telangana, India

Posted: a year ago

Global Accounts Receivable is looking for a proactive, people and customer-centric Finance Manager to manage the Global Credits Process covering geographies and complexities of an e-invoicing VAT regime.