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Sr Manager, CSS Global SaaS & Apps Delivery, GEC-India

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As a Senior Manager for Oracle's Global SaaS & Apps Delivery in GEC-India, you will lead a team to deliver services to customers worldwide. You will be responsible for customer interactions, managing remote delivery, and ensuring team performance. This full-time on-site role requires a minimum of 10 years of IT experience and expertise in Oracle products. The job location includes Hyderabad, Bangalore, and Noida.

Job Description

The role has responsibility to deliver services to customers all over NA, EMEA, LAD and APAC. Regular interaction with the internal account teams. Manages 12x7 model of remote delivery.

General and Core Requirements:

The background you should have for this job

  • Minimum 10 years IT organization background. 
  • Proven experience of working within a strategic resourcing and delivery environment
  • Lead and Managed a Team of 10+ members.
  • Have experience in leveraging onshore and offshore teams, in multi-culture environment.
  • Relevant technical knowhow and experience in Oracle products/technologies including Oracle EBS/ Fusion SaaS/ PeopleSoft, Cloud/OCI as well as people management experience, Project Management (PMP) certification or extensive Project Management experience, would be an advantage.

Other related Technologies:

  • Multi Cloud  and Hybrid solutions. 
  • Solution designs and multi-Cloud integrations
  • DevOps, AI and ML
  • Strong EBS /Fusion is strongly recommended.
  • Below mentioned Key Credentials with proven track record is needed:
  • Working globally
  • Building efficient delivery/virtual capabilities and teams
  • Customer Management
  • Supporting Sales, Presales and Project Managers
  • Engineering Service Scoping
  • Customer Focus
  • Leadership / Leading Change
  • Managing team's  performance
  • Promoting Business Ethics
  • Problem Solving and Innovation
  • High Communication quality
  • Services delivery quality
  • Resource Utilization & Development
  • Planning and Organizing Delivery Management
  • Automation and Tooling
  • Escalation Management

 What you will do

Lead and develop a team of technical subject matter experts, responsible for working with customers to give the guidance and support the operation of different areas and services of Oracle database (offshore and onsite delivery, On premise and over cloud), delivering services that drive customer success and innovation.  Being an active contributor in the CSS Business and Portfolio development.

You will be measured on Customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention, Practice development and XLOB collaboration including Product Management, Customer Success Leadership and Product Support, Consulting. 

Thrive in this crucial role!

 Scope of the role

  • Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering core Data Management Pillar. 
  • Form part of the global CSS management team, with shared accountability for technical capability 
  • Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way – whether they be on-site, remote or third party 
  • Lead service/product development activities/initiatives as required
  • Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors) 
  • Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services 
  • Collaborate closely with other managers within the support organization. 
  • Develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity 

Responsibilities

  • Regular interaction with Sales, Presales, delivery teams to ensure appropriate solutions are being identified and implemented
  • Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge and experience among the ASE community 
  • Assist in developing business models in a variety of situations that impact customers and Oracle positively
  • Provide leadership and direction to the team with coaching and mentoring capabilities
  • Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans 
  • Ensure Team Utilisation, Global Centres Usage and Delivery cost are aligned with agreed targets and anomalies are identified and act upon 
  • Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business 
  • Act as a senior management point for escalation of customer issues 
  • Ensures the proper technical resource allocation to CSS service 
  • Understands Oracle’s and CSS product/solutions portfolio and knows how to win relative to competition.
  • Ensure the managers and the team leaders validate and improve the quality of CSS processes and services as agreed by CSS leadership 
  • Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation

 Key Strategic Deliverables:

  • Driving Growth (enhance delivery capabilities, identify new opportunities, reduce expenses)
  • Innovation (New Services, Process automation, New Tools, Product innovation, Build Competency).
  • Enhance Visibility (Customer visibility, internal visibility).
  • People Focus (Career development, Performance management)
  • Operational Excellence (24x7 Operations, Fixed Scope services, Quality improvement)
  • Achieve Revenue target.
  • Achieve margin % target.

Measurements

Achieve quantitative objectives. The main KPIs for the role are:

  • Team Utilization %
  • Global Centers contribution %
  • Staff development and retention

Other Qualifications :

  • MBA or/and PMP is recommended.
  • 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management and project/customer/account management experience in a IT consulting/Professional Services organization preferred: 
  • Experience handling service contracts, tracking project expenses and profitability analysis of specific engagements 
  • Experience with large scale IT implementations at Customers that involves one or more core set of Oracle Applications modules
  • Ability to spot proactive services to the benefit of customer 
  • Solid presentation skills and the ability to adjust communication content to a wide range of audiences (e.g. layperson, engineers and C-level executives)
  • Experience in leading to digital/cloud transformation of a technical team
  • Familiarity with Amazon Web Services, Azure, Google Cloud, or similar cloud platforms would be of advantage.
  • Experience on leading deployment of Cloud solutions

Career Level - M3

Responsibilities

  • Job Type: Regular Employee
  • Role: People Manager
  • Experience: 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management/leadership.
  • Applicants are required to read, write, and speak the English language.
  • Location: Hyderabad, Bangalore, Noida
Set alert for similar jobsSr Manager, CSS Global SaaS & Apps Delivery, GEC-India role in Hyderabad, India
Oracle Logo

Company

Oracle

Job Posted

6 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

8-12 Years

Category

Software Engineering

Locations

Hyderabad, Telangana, India

Qualification

Bachelor or Master

Applicants

Be an early applicant

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