Solution Architect.
Cisco
Bangalore Urban, Karnataka, India
JOB DESCRIPTION What You'll Do? Provide Technical leadership in the named accounts, In this role, you will provide Design and Architecture consulting and leadership to strategic customers. This role involves both office and ONSITE responsibilities. Craft a multi-architecture solution and the implementation activities, tackle key deployment challenges. Assure customer outcomes across lifecycle of Operate/ Advise/Implement/Optimise. Provide partner concern support to major issues. Mentor the customer team on issue and problem management. Set/finetune the service delivery motion that anticipates the needs of prime customers and their technology needs. Ensures operational optimisation in service delivery execution to assure customer objectives and outcomes. Influences customer decision making via thought leadership on technology drivers for their business. Who You'll Work with CX(Customer Experience) Professional Services organization of Cisco is responsible for enabling our customer to accept and drive new technology initiatives through Advisory, Design & implementation services and Operate services. You will be specifically a part of the Enterprise High touch Accounts Team under CX. The role of Solution Architect is very exciting and brings the excitement of solving real customer problems, drive teams to deliver to customer outcomes. This is a Technical role, which also requires exposure to the vertical (ITSP) standard methodologies and commercial skills in fine-tuning solutions. AS works on Leading edge technologies areas and are instrumental in making the new technology work for the customer. Who You Are Solution Architect : Candidate must have extensive experience(10+ years) in Solution design/deployment and support in a Data Centre in the ITSP Segment. Good technical : Design, deploy and Incident management capabilities. Must have operational experience of running the Data centre Infrastructure in the ITSP domain. Critical issue point of contact for customer’s business impacting issues. ITIL/Cisco CCIE certifications will be a plus. Operational completion Ensure that customer issues are handled efficiently using the tools and tri-angulation techniques. Evaluate requirements and provide a technical solution to fine tune/implement. Improve customer dedication and happiness with key customer partners by driving technical and business value in service delivery Bring value with key partners (e.g. QBR/JBR) Implement industry leading practices around service delivery Drive relevant key performance indicators (e.g. SLAs, availability) Embrace and use Cisco standard methodologies around tools, automation, workflows, and process to ensure successful delivery to customers - standardize and replicate where appropriate Efficiently empower and handle partner capabilities and resources as part of the customer experience Relationship management/communication Optimally partner with customer sales leadership and key Cisco partners to execute 1-3 year coordinated account plan Apply Cisco solutions to customer's business drivers Establish and maintain customer technical team relationships. People management Mentor the L1/L2/L3 teams for delivery completion Innovation/change advocacy Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development, etc. Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! Message to applicants applying to work in the U.S.: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
