Job description 

Job Description:  Service Delivery Manager (SDM)

The SDM position leads the Field Services operations with the following priorities:

• Ensuring team safety

• Lead by example in ensuring safety & cyber security standards are applied.

• Driving customer satisfaction

• Managing the Operations teams,

• Ensure jobs are planned and performed to optimize profits, ensuring safety, quality standards and customer service is maintained.

• Drive the FSR Lead Generation program.

• Develop and grow key relationships with customers.

• Drive SR competency across team

• Attract, recruit, onboard, develop, motivate, and manage a robust and high performing Operations team while controlling voluntary attrition.

Qualifications

Skills and Experience:

•                    Prior work experience (~10 years) in service delivery operations of Power electronics, HVAC , Electrical distribution or Industrial Automation domain

•                    Experience of managing large Team

•                    Cross functional team engagement

•                    Project Management Skills

•                    Partner Handling experience

•                    A customer mindset and a people orientation.

•                    Vision and strong communication skills and the ability to build and foster teamwork.

•                    Extensive business acumen with strong results orientation.

•                    Confidence and courage to make appropriate decisions and accept accountability.

•                    Excellent relationship skills and the ability to communicate effectively with executive leaders and customers.

Skills and Experience:

•                    Prior work experience (~10 years) in service delivery operations of Power electronics, HVAC , Electrical distribution or Industrial Automation domain

•                    Experience of managing large Team

•                    Cross functional team engagement

•                    Project Management Skills

•                    Partner Handling experience

•                    A customer mindset and a people orientation.

•                    Vision and strong communication skills and the ability to build and foster teamwork.

•                    Extensive business acumen with strong results orientation.

•                    Confidence and courage to make appropriate decisions and accept accountability.

•                    Excellent relationship skills and the ability to communicate effectively with executive leaders and customers.