Job description 

§  Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.
 

§  We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.
 

§  We are a group of seasoned professionals having diverse industry, solution and product experience thereby making us effective business liaisons. We are 300+ consultants strong coming with strong diverse background fuelling our growth story in India and across four other global locations viz. US, UK, Singapore, and Australia.
 

§  Thoucentric is an ‘Ethos’ that epitomizes the essence of being a good human… living a life of purpose… being life itself! We are an extension of ourselves together! We breed the basic human values of trust, freedom, nimbleness, compassion, integrity, passion, persistence & conviction.
 

Requirements

Key Qualifications
 

• Develop and maintain clear, concise reporting on KPIs measuring online support performance by analyzing web metrics.
 

• Mine and analyse data to identify patterns and correlations among the various data points
 

• Design, create and deliver data reports & insights in the form of presentations and share with business teams
 

• Experience working in the field of analytics, reporting out metrics and deep dive analytics
 

• Good Analytical problem solving skills and an aptitude for quick learning
 

• Strong proficiency with SQL for data analysis and building end to end data pipelines.
 

• Ability to write complex queries and understanding of database concepts.
 

• Strong analytical problem solving skills and an aptitude for learning quickly
 

• Expert in data analysis and presentation tools
 

• Exceptional communication and collaboration skills
 

• Experience in web analytics and tools like (Adobe Omniture, Google analytics etc)
 

• Experience with programming languages like Python & Unix Shell for data pipeline automation and analysis
 

• Knowledge of statistics concepts and Machine learning algorithms like regression, clustering etc
 

Responsibility

• Accountable for resource planning and delegation of work within team
 

• Develop functional knowledge of all processes.
 

• Create and maintain a schedule for all initiatives and drive completion of tasks by the agreed deadlines
 

• Plan ahead and communicate project/task status in a timely manner
 

• Work with the team to document all processes and tools as needed
 

• Conduct monthly reviews with stakeholders
 

• Ensure processes are effective and maximize shared and re-usable resources
 

• Accountable for performance management of individual team members
 

• Support and guide team members
 

• Actively build the team - hiring, retention, training, and developing team members.
 

Education
MBA in Business Analytics or M.Tech/M.S. in related field with 10+ years experience in the area of Data analytics & customer insights with at least 2 year’s experience as a people manager managing teams.