Job description 

Quality Assurance |6-10 Years | Bangalore, Mumbai & Pune

Job Description

A process savvy individual with an eye for quality. Must have implementation experience of Quality frameworks and Delivery Excellence methodology used in Quality Management and IT industry.

•  Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation

• Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements

• Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup

• Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations

• Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc

 Primary Skills  

• Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management

• Ensure readiness of the account project for internal and external audits

Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL,   

Agile Service Management

Secondary Skills

• Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe

• Participate / Conduct focus reviews and deep dive reviews of critical projects

• Knowledge sharing and guidance to team members