Qualification:

Science / Engineering graduate

Responsibility:

1 Requirement Analysis:

a Understanding the functional aspects of the clients’ requirement

2 Efficient Task Execution:

a Raise clarifications / issues / concerns regarding work output to the lead on time

• b Adherence to schedule / timelines.
• c Maintain effective working relationship (Interpersonal) with team members and supervisors.
• d Adhere to Organization policies and procedures.
• e Participate in project and organization initiatives led by the Delivery leadership.
• f Ensure appropriate classification and prioritization of tasks.
• g Comply with defined process during task execution.
• h Provide periodic task level updates as required.

3 Documentation:

a Assisting in creating documentations about client specific applications, project specific processes and workflows

b Creating application specific reports Eg:

SLA KPI reports, performance aspects:

number of transactions processed per day, no of successful transactions etc

4 Participation in Calls/Status reporting:

a Participating in daily standup calls and weekly calls

• b Participating in creation of Weekly and Monthly reports to Clients.

5 Learning / Training:

a Understanding details of the quality processes and practices followed in the project from different sources

• b Going through Project specific documents and bootcamps to learn about client application suites, technology stacks used in the client environment and client specific processes and tools(like Quality Center, JIRA).
• c Attend any Knowledge Transition sessions conducted within the project to gain proficiency in project level knowledge.
• d Completing the domain / technical / project relation training and certifications.

Must Have Skills

• Unified Communication - Avaya