Job description 

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
   
• 1 year of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.
   

Preferred qualifications:

• Experience with scripting languages (e.g., Python).
   
• Experience troubleshooting applications in a networked environment.
   
• Experience troubleshooting issues for multiple operating systems.
   
• Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.

Responsibilities

• Provide user support that includes root cause analysis of IT issues on multiple technologies and platforms (e.g., hardware, software, tools, services, networks, integrated video and audio conferencing equipment).
   
• Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys, and prioritize solutions.
   
• Partner and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for issues.
   
• Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of longer term and global service improvements.
   
• Participate in or lead IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement.