Job description 

Qualifications

Required/Minimum Qualifications (RQs/MQs)

2+ years technical experience in network design, development, and automation

• OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Engineering, Information Technology, or related field.

Additional or Preferred Qualifications (PQs)

5+ years technical experience in network design, development, and automation

• OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology,
• OR related field AND 2+ years technical experience in network design, development, and automation
• OR Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology,
• OR related field.

Required Skills:

• 2+ years of experience in networking Industry or large-scale data center network.
• Experience working with L2/L3 switching platforms, application networking and network protocols like BGP, OSPF, VRRP, LACP.
• Experience working in large scale data center/cloud environment with an understanding of passive components (UTP Cabling, Optical cabling).
• Experience in one or more programming languages: C++, Java, Python, Perl.
• Experience in understanding and authoring machine readable formats like XML, JSON.
• Excellent communication skills and team player with ability to build solid relationships at all levels, across teams, geographies, and business functions.
• Good problems solving and analytical skills.
• Excellent judgment, decision-making skills, and the ability to work under continual deadline pressure when the situation is ambiguous.

Desired Skills:

• Networking certification will be a plus.

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Responsibilities

• Triage and Resolution: Act as the first point of contact for identifying, triaging, and resolving low to medium-risk severity incidents within defined service level agreements (SLAs). Utilize troubleshooting techniques and established procedures to quickly diagnose and address issues, ensuring minimal impact on operations. You will also be involved in triage difficult routing issues and responsible for restoring networking services quickly.
• Collaborative Problem-Solving: Collaborate with Tier-2 support teams to escalate and resolve issues as needed. Work with external partners such as ISPs or our customers for maintenance needs and troubleshooting activities.
• Maintenance Coordination: Coordinate with on-site technicians to execute fiber maintenance activities safely and efficiently. Follow Standard Operating Procedures (SOPs) OR Method of procedures (MOPs) during maintenances to minimize downtime and ensure the integrity of the network infrastructure.
• Hardware Replacement: Assist in the replacement of network hardware, including routers, line cards and other components. Follow established procedures and protocols to safely and accurately replace hardware, minimizing disruptions to network services.
• Monitoring: Active engagement in continual monitoring of network systems to swiftly detect and effectively resolve any alerts or anomalies arising, ensuring uninterrupted network functionality and operational efficiency.
• Documentation and Reporting: Maintain accurate documentation of incidents, resolutions, and maintenance activities.
• ​​Embody our culture and values