Job description 

We're looking Customer Support Interns who can assist us in proving our customers with resolutions and resolve their queries.

Responsibilities:

• Respond promptly and professionally to incoming customer inquiries via email, phone calls, and chat.
• Manage large amounts of incoming calls, chats, and emails effectively.
• Identify and assess customers' needs to achieve satisfaction.
• Maintain updated knowledge of the organization's products, services, and customer service policies across all communication channels.
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
• Participate in training opportunities provided by the organization to enhance customer service skills.
• Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
• Assign tickets to respective associates/managers and follow up on their resolution.
• Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
• Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
• Take total accountability for Customer Satisfaction (CSAT) across all communication channels.

Skills Required:
 

• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills, both written and verbal.
• Ability to multitask, prioritize, and manage time effectively.
• Friendly and welcoming manner with clients and other members of the customer service team.
• Ability to explain complex concepts in a clear, simple manner to customers.
• Strong command of written and verbal English.
• Ability to maintain a calm and polite manner in stressful situations.
• Patience when handling tough cases.
• Familiarity with the industry is a plus for chat support roles

What will you get from amber:

•  Fast-paced growth (can skip intermediate levels) 
• Total freedom and authority (everything under you, just get the job done) 
• Amazing work culture (Our Glassdoor ratings are a proof) Fair compensation (Stipend)