The appointee will:

• Work closely with the Head of Optimisation to produce and oversee the production of reports and dashboards as appropriate.
• Be responsible for analysis of data, creating trend analysis to allow for identification of outliers which require further review and analysis.
• Deliver efficient and effective support to Investigations, including preparation of the MI and insight as it pertains to the Optimisation activities.
• Create ad hoc/bespoke MI reports for governance committees as required.
• Draft insightful commentary based on the data analysis.
• Create standard operating procedures for any reporting artefacts.
• Utilise and further develop knowledge of the entire Investigations process, leveraging resources from specialist teams as required.
• Perform quality checks on all reporting submitted to the various management committees and governance forums.
• Liaise with the Investigations MI & Insight Team to ensure analysis reported in governance is aligned to the ELC09 framework.
• Liaise with and ensure key stakeholders internally and externally are engaged.

What you’ll do:

Principal Accountabilities: key activities and decision-making areas

Impact on the Business

• Assist in the generation of optimisation ideas / activities across global Investigations, driven by data insights, provide impact assessments and ensure a focus on benefits.
• Work with the Head of Optimisation to track and deliver tangible benefits to Investigations.
• Ensure that reporting of Optimisation data analysis is aligned to existing MI and data frameworks.

Customer / Stakeholders

• Build a strong partnership with the Optimisation Team including Process Engineers and Investigations SMEs learning and developing from each other.
• Build strong relationships with all internal stakeholders, adopting a collaborative approach to the design and execution of optimisation projects with minimum conflict.
• Maintain close relationships with all Investigations teams at global and regional level, in additional to stakeholders across the FC Detection & Investigations Value Stream, including those managing tooling, data platforms and future design.

Leadership and Teamwork

• Demonstrate effective teamwork, engagement and collaboration across Compliance and peer groups.
• Embody HSBC values, setting the highest standards through your personal behaviour, interaction with others and in the expectations, you set for Investigations.
• Support effective communication across Investigations, delivering key messages and strategic updates as appropriate.
• Take ownership, making smart decisions to deliver the optimisation strategy.

Operational Effectiveness and Control

• Drive and deliver optimisation, bringing tangible benefits to Investigations through data analytics, process analysis and innovative thinking.
• Provide data analytics to support generation, assessment, and delivery of Optimisation opportunities across global Investigations.
• Work within a Value Stream structure, supporting the Head of Optimisation with planning and sprint activities, which supports the Value Stream outcomes.
• Execute responsibilities with an Agile mindset, focused on efficient delivery of value and continuous improvement.

Management of Risk

• The jobholder will continually assess operational risk associated with the optimisation strategy and inherent in optimisation activities, taking account of changing financial crime threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology in accordance with the operational risk framework.   
• The jobholder will ensure that fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

Observation of Internal Controls

• Maintain HSBC internal controls, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• To assist in the discharge of accountabilities set out in the Legal & Compliance FIM by proactively assisting Compliance Managers in their responsibilities to assist management in identifying and containing compliance risk, monitoring, reporting and certification, fostering a compliance culture and optimising relations with regulators.

Local Job Requirements

Major Challenges

• The Investigations Optimisation Team is a new team and whilst the remit and objectives are clear, there is no Investigations specific optimisation strategy, nor is there a clear centralised view of what optimisation teams/activities exist across Investigations.
• The Investigations Optimisation Team is Sub-Value Stream in the newly implemented FC Detection & Investigations Value Stream, bringing a fresh structure and way of working that will need to be adopted.
• Investigations is an extremely diverse and geographically spread team, working to inconsistent laws and regulations in varying jurisdictions. These differences must be understood and carefully managed whilst implanting global optimisation.
• Investigations manages significant financial crime risk and optimisation often presents short term operational challenges, which will need to be managed through strong stakeholder engagement and leverage of the existing operational framework.

Role Context

• The role holder will report to Head of Optimisation, Investigations. The nature of the role requires close working contact with stakeholders across Investigations, Financial Crime, and Risk & Compliance. Where necessary escalation of all relevant issues is required to Senior Managers.
• This is a new position, and the role holder will be empowered to further define and embed the role.

Requirements

What you will need to succeed in the role:

Certifications, Qualifications and Experience

Essential:

• Educational qualifications: Masters – MBA, MTech, B Tech, MCA, MSc., etc.
• Experience in the production and interpretation of management information and reporting. 
• Strong Navigation skills: Work closely with IT teams to understand the data flow and navigate to arrive at the problem solving. Also, collaborative working within the Investigation Value Stream.
• Strong analytical skills: The ability to analyze and interpret large datasets, spot trends and outliers, with a focus on organizational and delivery skills, resourceful, creative and adept at solving complex issues.
• Providing Data Insights: Ability to interpret data, draw conclusions, track progress on key performance indicators and process optimisation benefits.
• Strong presentation skills: Ability to simplify complex information, presenting data insights to stakeholders in an easily understandable, logical format, to inform decision making.
• Tools: Working knowledge of reporting tools, such as Qliksense, Tableau, Excel skills, etc.
• Expected to pick up the data provenance and data structures within the system
• Good inter personnel skills and communication skills.
• Strong written skills and attention to detail, experience in writing procedural guides and delivering training.
• Highly motivated and autonomous with a continuous improvement mind set and ability work under pressure to tight deadlines.

Desirable:

• Experience in using other analytical tools (R, Phyton, QlikView, etc.)
• Experience working in a financial services institution, understanding of relevant compliance and risk controls.
• Knowledge of Financial Crime Investigations
• Financial crime risk experience
• Relevant industry Financial Crime-related formal qualification (for example, Masters)
• Project Management qualification (e.g. Prince2, APM, Agile) or associated experience.
• Process Engineering qualification (e.g. Lean, Six Sigma, Design Thinking) or associated experience.
• Awareness or experience of automation technologies including (e.g., RPA, NLP, NLG & Gen AI).