Job description 

Major Responsibilities:

• Investigation and management of global and hosting network related incidents.
• Proactive management of network infrastructure to help reduce reactive incidents.
• Fulfill network related request and change tickets.
• Produce and maintain current documentation for areas of responsibility.

Total Years of Experience:

8+ years

Essential

• Bachelor's degree in Computer Science or other quantitative degree
• 8 years' experience supporting enterprise networks
• 8 years' experience with TCP/IP and WAN/LAN networking
• Should be able to work in 24x7 shift & on-call environment

Preferences

• Experience with Arista and Cisco Nexus/Catalyst switches
• Experience with Microsoft Azure networking
• Experience with F5 LTM/DNS load balancers
• Experience with Cisco and Palo Alto firewalls
• Knowledge of EIGRP and BGP routing protocols
• Experience with networking for virtualized server environments
• Experience with Cisco and/or Aruba Wireless Networking
• Experience with Cisco ISE
• Experience with Cisco AnyConnect and/or Ivanti/PulseSecure Remote Access solutions

Equivalent Essential

• Associates degree in the same fields plus 5 years of stated essential qualifications ~ OR ~
• High school diploma (GED) plus 5 years of stated essential qualifications

Additional

• Self-motivated and customer service focused
• Ability to interface with employees and customers of varying skill sets in a high-pressure environment
• Strong verbal, written and interpersonal communication skills; strong problem-solving skills