Job description 

Designation:Network Engineer(Voice Process).

1 to 3 years of experience required as a Network Engineer.

(Experience in CCNA/CCNP,WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4-Mandatory).

Role & Responsibilities:

 Tier 2 production agent;
 Monitor and act as a first point of contact for incidents, escalations and business impacting issues.
 Respond and perform first level triage of incidents within SLAs and work with teams towards resolution.
 Assist in performing root cause analysis & fixes.
 Management or service providers for unresolved incidents based on defined process and guidelines.
 Share regular status of the incidents.
 Perform and complete tasks assigned.
 Be proactive and resolve incidents based on the situation.
 Adhere to defined SLAs for communications, responses and scheduled activities.
 Communicate with client for critical incidents (as and when required).
 

Skills Required:

• Hands-on experience in Telecommunication environment/NOC engineer;
• In-dept knowledge in WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4)

Location-Pune

Shift-24*7(Night).

(5 days working 2 days rotational off).

Qualifications:

 

Graduation.

Order Management(Comms)

Hands-on experience in Telecommunication environment/NOC engineer;

In-dept knowledge in WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4)